Job Title: Couture / Bespoke Sales Consultant /n Employment Type: Full-Time /n Location: Kalaghoda, Mumbai /n Experience: 2+ years /n /n ABOUT SDS by KUSHAL SHAH /n /n

- SDS by KUSHAL SHAH is a men’s luxury brand specializing in Prêt, Couture, and Bespoke.

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- We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.

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- Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.

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- Our parent company, SHEETAL, has been a pioneer in Indian fashion retail for over 50 years.

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- Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.

/n /n /n KEY RESPONSIBILITIES /n /n 1.

Store

Revenue & Sales Performance /n • Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets /n • Monitor individual and team sales performance and align with business goals /n • Focus on high-value couture and bespoke sales, especially wedding and occasion wear /n • Track and improve Average Order Value (AOV) through complete look selling /n • Analyse sales data to identify growth opportunities and improve conversions /n • Implement strategies to increase walk-ins, conversions, and ticket size /n /n 2.

Client

Engagement & Luxury Experience /n • Deliver a highly personalized and premium luxury retail experience to every client /n • Build and nurture long-term relationships with strong follow-ups and engagement /n • Understand client lifestyles, occasions, and wardrobe requirements in depth /n • Personally manage VIP and high-value clients when required /n • Ensure seamless end-to-end client journeys—from consultation to final delivery /n • Resolve client concerns with professionalism and discretion /n /n 3. Couture & Bespoke Sales Leadership /n • Lead couture and bespoke sales across the store /n • Guide clients through complete journeys—from concept, fabric selection, and styling to delivery /n • Drive sales through strong product knowledge, storytelling, and personalization /n • Support team in converting high-value clients and closing sales effectively /n • Ensure achievement of individual and store-level revenue targets /n /n 4. Team Leadership & Performance Management /n • Lead, manage, and motivate the sales team to maintain high performance standards /n • Conduct daily briefings to align the team on targets, priorities,



and client handling /n • Monitor individual performance and provide structured feedback and training /n • Train team on product knowledge, styling, and luxury client servicing /n • Maintain discipline, accountability, and solid team culture /n • Ensure adherence to grooming, behavior, and brand service standards /n /n 5.

Technical

Expertise in Menswear & Tailoring /n • Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers /n • Demonstrate strong understanding of garment construction including: /n – Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures /n – Shirt construction (yokes, pleats, seams) /n – Trouser construction (waistbands, pleats, hems, closures, side adjusters) /n • Guide both team and clients on silhouette, proportion, structure, and fit /n /n 6. Fabric, Embroidery & Craftsmanship Knowledge /n • Possess strong expertise in fabrics including composition, weave, texture, and fall /n • Understand embroidery techniques, surface ornamentation, and finishing standards /n • Advise clients on fabric and design suitability based on occasion and climate /n • Stay updated on global textile innovations and craftsmanship trends /n /n 7. Measurements, Fittings & Quality Control /n • Oversee accurate measurement-taking across all garment categories /n • Supervise fittings with a focus on fit, balance, proportion, and comfort /n • Provide structured alteration instructions to tailoring teams /n • Ensure final garments meet couture-level fit and finishing standards /n /n 8.

Order

Management & Production Coordination /n • Ensure complete accuracy in order documentation, measurements, and customization details /n • Verify order forms before submission to avoid discrepancies /n • Coordinate with design and production teams for timelines and execution /n • Track orders from booking to final delivery /n • Proactively resolve delays or issues to maintain service excellence /n /n 9. Inventory & Stock Management /n • Monitor stock movement, availability, and product flow within the store /n • Maintain accurate inventory records and tracking systems /n • Coordinate with warehouse and backend teams for replenishment /n • Prevent stock discrepancies, damages,



or losses /n • Ensure proper handling and storage of high-value garments /n /n 10.

Store

Operations & SOP Compliance /n • Ensure all store operations follow structured SOPs and workflows /n • Maintain order trackers, client records, and documentation systems /n • Ensure discipline and consistency in daily operations /n • Identify gaps in processes and implement improvements /n • Ensure smooth coordination between all store functions /n /n 11. CRM, Reporting & Client Insights /n • Maintain detailed client databases including measurements, preferences, and purchase history /n • Track sales performance and generate structured reports /n • Analyse client behavior and buying patterns /n • Use insights to improve sales strategies and client engagement /n /n 12.

Visual

Merchandising & Store Presentation /n • Ensure the store reflects premium luxury standards at all times /n • Oversee garment display, merchandising, and product placement /n • Maintain cleanliness and presentation across store, trial rooms, and client areas /n • Conduct regular quality checks on garments and displays /n /n 13. Cross-Functional Coordination /n • Work closely with design, production, merchandising, accounts, and backend teams /n • Ensure timely communication of client requirements and updates /n • Maintain alignment between retail operations and backend execution /n • Resolve operational and logistical issues efficiently /n /n 14.

Brand

Representation & Market Awareness /n • Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH /n • Uphold high standards of grooming, communication, and professionalism /n • Stay updated on global and domestic couture trends and designers /n • Ensure every interaction reflects refinement, discretion, and excellence /n /n QUALIFICATIONS & PREREQUISITES /n • 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear /n • Proven experience in managing teams and driving store revenue /n • Strong understanding of garment construction, tailoring, fabrics, and embroidery /n • Experience handling high-value clients and delivering personalized service /n • Excellent communication, leadership, and interpersonal skills /n • Strong organizational and problem-solving abilities /n • Ability to manage multiple priorities and client orders simultaneously /n • Proficiency in CRM systems, sales tracking tools, and operational processes /n • Well-groomed and aligned with luxury brand standards /n • Must be based in Mumbai or within a commutable distance to Kalaghoda

📌 COUTURE / BESPOKE SALES CONSULTANT (Mumbai)
🏢 SDS BY KUSHAL SHAH
📍 Mumbai