TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Contact Center Engineer
Experience Range: 5 to 8 Years
Location: Bangalore, Hyderabad
Must Have:
- Cisco UCCE or UCCX Administration and Support
- Cisco CVP (Customer Voice Portal)
- Cisco Finesse
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Intelligence Center (CUIC)
- IVR Development and Call Routing Scripts
- SIP Protocol, Voice Gateways, CUBE
- Troubleshooting Voice and Contact Center Technologies
- Understanding of TCP/IP and Networking Fundamentals
Good to Have:
- Cisco Webex Contact Center (WxCC)
- Genesys / Avaya Contact Center Exposure
- Experience with REST APIs and Contact Center Integrations
- Python or PowerShell Scripting
- Reporting and Analytics Tools
- Cloud Contact Center Solutions
Essential:
- Design,
deploy, and maintain Cisco Contact Center solutions.
- Configure and support Cisco UCCE/UCCX , CVP, Finesse, CUIC, and Voice Gateways.
- Develop and troubleshoot IVR call flows and routing scripts.
- Manage SIP trunks, Voice Gateways, and telephony infrastructure.
- Perform contact center upgrades, migrations, and system integrations.
- Monitor system performance and proactively resolve issues.
- Collaborate with business stakeholders to gather requirements and implement enhancements.
- Provide L2/L3 support and participate in on-call support activities.
- Create technical documentation, SOPs, and operational runbooks.
Minimum Qualification:
- 15 years of full time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)