We are looking for an experienced Consultant – Patient Care to join our healthcare services team. The role involves interacting with customers over calls, understanding their healthcare-related requirements, providing service information, and supporting lead conversion through effective communication and follow-ups.
The ideal candidate should have strong telecalling, customer handling, and consultative selling skills, along with the ability to build trust and maintain positive customer relationships.
Key Responsibilities
- Handle inbound and outbound calls with potential and existing customers.
- Understand customer requirements and provide relevant information about healthcare services.
- Explain service features, benefits, and pricing clearly.
- Follow up on inquiries and leads through telephonic interactions.
- Support lead conversion and customer engagement.
- Address customer queries, concerns, and objections professionally.
- Schedule appointments or further consultations when required.
- Maintain accurate customer details, call records, and follow-up updates.
- Build strong customer relationships through regular communication.
- Coordinate with internal teams to ensure a smooth customer experience.
- Work towards business growth and sales objectives.
Required Skills
- Excellent verbal communication and telecalling skills.
- Strong customer handling and interpersonal skills.
- Consultative selling and persuasion abilities.
- Ability to handle customer queries and objections effectively.
- Experience in lead conversion through phone calls.
- Valuable listening skills and a customer-centric approach.
- Ability to build rapport quickly with customers.
- Basic knowledge of MS Excel and CRM tools.
Education
- Any Graduate.
Preferred Experience
- Healthcare sales or healthcare consultation.
- Patient care services or patient counselling.
- Telecalling, telesales, inside sales, or customer relationship management.
- Experience in hearing solutions or related healthcare services is an advantage.
What We Are Looking For A customer-focused professional who can communicate confidently, understand customer needs, and support the team in delivering a positive healthcare service experience. Apply now to explore this opportunity.