Community Manager – Coworking
Location: Lower Parel, Mumbai
Experience: 1–3 Years
Reports to: Head of Operations
Role Summary
We are looking for a Community Manager to manage the day-to-day functioning of our coworking centre and be the primary point of contact for members. The role involves managing member relationships, centre operations, vendors and supporting occupancy and renewals.
Key Responsibilities
- Manage the day-to-day operations of the coworking centre and ensure a smooth member experience.
- Handle member queries, feedback and complaints and ensure timely resolution.
- Manage member onboarding, tours, follow-ups and renewals to support centre occupancy and revenue.
- Coordinate with housekeeping, security, F&B;, maintenance and other vendors to ensure smooth service delivery.
- Maintain the centre, including cleanliness, AC, Wi-Fi, power backup and other basic facilities.
- Maintain accurate records of inventory, consumables and petty cash.
- Support billing and collections coordination with the Finance team and follow up on outstanding member dues.
- Maintain the daily centre log covering occupancy, member issues, incidents and facility status and share a weekly summary with the Head of Operations.
- Support centre launch activities and coordinate with the Interiors and Partnerships teams when required.
Skills & Experience
- Positive communication, interpersonal, coordination and follow-up skills.
- Customer-focused, organized and able to manage multiple tasks effectively.
- Good problem-solving skills with a strong sense of ownership.
- Comfortable working with Excel / Google Sheets and basic office tools.
- Experience in coworking, customer service, real estate, events or a similar role will be an advantage.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Community Manager (Parel)
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