- Manage and lead a team of 15–20 Collection Executives.
- Monitor daily team performance and ensure collection targets are achieved.
- Guide, coach, and motivate team members.
- Handle escalated customer cases.
- Track collection metrics and prepare reports.
- Ensure compliance with company policies.
- Conduct team briefings and reviews.
- Coordinate with management to improve strategies.
Eligibility Criteria
- Minimum 1 year experience as Team Leader in Collections/BPO/Voice Process.
- Experience handling 15–20 employees is mandatory.
- Fluent Hindi required.
- Malayalam, Tamil, Telugu, or Kannada is a plus.
- Immediate joiners preferred.
Skills Required
- Leadership and team management.
- Communication and negotiation.
- Target-oriented mindset.
- Problem-solving and decision-making.
- Basic computer knowledge and reporting skills.