Job SummaryWe are looking for a Collection Executive to manage X-BK (early/late delinquency) and Write-Off cases , with primary responsibility for customer follow-up, payment recovery, case resolution, and achievement of assigned collection targets. The candidate will handle delinquent and written-off accounts through regular customer communication, field visits where required, payment negotiations, and systematic follow-up while ensuring compliance with company policies and applicable regulatory guidelines. Key ResponsibilitiesManage assigned X-BK and Write-Off customer accounts and ensure timely recovery of outstanding dues.

Contact customers through calls, messages, and field visits to follow up on overdue payments. Understand the customer's repayment situation and identify appropriate recovery solutions. Negotiate payment commitments, settlements, and repayment plans as per company policy.

Maintain regular follow-up on PTP (Promise to Pay) cases and ensure commitments are converted into actual collections. Track broken PTPs and take immediate follow-up action. Handle difficult and escalated customer cases professionally and work toward resolution.

Conduct field visits for high-risk, non-contactable, and overdue accounts when required. Coordinate with internal teams regarding customer disputes, payment issues, documentation, and account status. Maintain accurate records of customer interactions, payment commitments, field visits, and recovery status in the collection system.





Ensure timely updating of collection MIS and daily activity reports. Focus on achieving assigned monthly recovery and collection targets . Identify high-risk accounts and prioritize cases based on outstanding amount, delinquency level, and recovery potential.

Follow all company policies, collection procedures, customer service standards, and applicable regulatory guidelines. Ensure that all collection activities are conducted professionally and without harassment or inappropriate customer communication. Support the team in reducing overall delinquency and improving recovery from written-off accounts.

Key Performance

Indicators (KPIs)Monthly collection / recovery target achievement X-BK resolution rate Write-Off recovery amount PTP conversion and PTP adherence Number of accounts resolved Contactability and successful customer engagement Field visit productivity Recovery rate from assigned portfolio Quality and accuracy of collection MIS Compliance with collection policies and procedures Required SkillsGood communication and negotiation skills Solid follow-up and persuasion abilities Ability to handle difficult customer conversations professionally Target-oriented and result-driven approach Basic knowledge of MS Excel and collection/CRM systems Good analytical and problem-solving skills Ability to prioritize high-risk and high-value accounts Willingness to travel for field collection, where applicable Ability to work independently as well as in a team

📌 Collection Executive / Officer (Jaipur)
🏢 Mehfin Associates
📍 Jaipur