We are looking for a motivated and responsible Collection & Recovery Executive to manage outstanding payments, follow up with customers, and ensure timely recovery of overdue accounts. The candidate will be responsible for maintaining qualified customer relationships while achieving collection and recovery targets.
- Contact customers through phone calls, messages, and other communication channels regarding outstanding payments.
- Follow up on overdue accounts and ensure timely collection of pending amounts.
- Achieve daily, weekly, and monthly collection and recovery targets.
- Understand customer payment issues and negotiate suitable payment arrangements where appropriate.
- Maintain accurate records of customer interactions, commitments, payments, and outstanding balances.
- Conduct field visits to customers when required for payment follow-up and recovery.
- Escalate difficult, disputed, or high-risk accounts to the concerned manager.
- Coordinate with the accounts, sales, and customer service teams regarding payment-related issues.