Key Responsibilities /n /n

- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.

/n

- Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.

/n

- Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.

/n

- Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.

/n

- Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.

/n

- Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.

/n

- Identify gaps in data sources, discovery coverage, service maps,



and integration quality.

/n

- Document CMDB processes, standards, roles, responsibilities, and operational procedures.

/n /n Required Technical Skills /n /n

- ServiceNow CMDB

/n

- Discovery

/n

- Service Mapping

/n

- ITIL configuration management

/n

- Data quality

/n

- Asset management

/n

- Governance

/n

- Compliance reporting

/n /n Tools / Platforms Exposure /n /n

- ServiceNow CMDB

/n

- ServiceNow Discovery

/n

- Service Mapping

/n

- IntegrationHub or equivalent

/n

- Reporting dashboards

/n

- Asset management tools

/n /n

📌 CMDB Expert (Tirunelveli)
🏢 Tata Consultancy Services
📍 Tirunelveli