? WE ARE HIRING | CLIENT SUCCESS MANAGER

Jayas Ad b uth Productions LLP | AdbuthVerse

? Location: Nellore, Andhra Pradesh

? Employment: Full-time

? Work Mode: On-site

About Ad b uthVerse

AdbuthVe r se is building an AI-powered creative technology ecosystem across video production, creative services, digital marketing, education, AI, media technology, and digital products.

We are l o oking for a Client Success Manager who can become the bridge between our clients and our creative teams.

This is n ot simply a customer support role.

You will own client communication, understand requirements, coordinate creative execution, manage feedback, track projects, solve issues, and ensure clients receive a high-quality experience.

? Role Mission To ensur e every client receives clear communication, timely updates, high-quality deliverables, and a smooth end-to-end experience while ensuring our internal creative teams have clear requirements and actionable feedback.

? Key Responsibilities

Client R e lationship Management

- Act as the primary point of contact for assigned clients.* Build a nd maintain strong professional relationships.* Underst and client requirements, expectations, priorities, and deadlines.* Proacti vely communicate project updates and follow-ups.* Handle client questions, concerns, and escalations professionally.* Maintai n a high level of client satisfaction and retention.

Creative

Team Coordination

- Unders t and client requirements and convert them into clear instructions for the creative team.* Coordin ate with video editors, motion graphics artists, graphic designers, digital marketing teams, and other production resources.* Clarify requirements before work begins.* Track p roject progress and communicate updates.* Ensure the team has the information and assets required to complete projects.

Feedback

& Revision Management

- Collec t feedback from clients.* Organiz e feedback clearly and accurately.* Communi cate actionable feedback to the creative team.* Track r evisions and approvals.* Reduce communication gaps and unnecessary revision cycles.* Ensure final deliverables meet client expectations.

Project

C oordination

- Manage multiple client projects simultaneously.* Track d eadlines, deliverables, approvals, and pending requirements.* Identif y potential delays or problems early.* Coordin ate internally to keep projects moving.* Escalat e important issues to the appropriate team members.

Client O n boarding

- Suppor t onboarding of new clients.* Underst and the client’s business, brand, target audience, and content requirements.* Collect required information, references, assets, and guidelines.* Explain the workflow, communication process, timelines, and expectations.

Business

& Relationship Growth

- Identi f y opportunities for repeat business.* Underst and changing client requirements.* Identif y opportunities for additional services where relevant.* Coordin ate with the Business Development team for potential upselling or expansion opportunities.

? What You Will Do

Daily

*





R espon d to client communications.* Follow up on pending requirements and approvals.* Coordin ate with creative teams.* Track a ctive projects.* Share p roject updates.* Collect and communicate feedback.* Follow up on revisions and deliveries.* Update

CRM/project management systems.* Ensure no important client request is missed.

Weekly

*

Review all active client projects.* Identif y delayed or blocked projects.* Follow up with clients on pending requirements.* Review client satisfaction and concerns.* Coordin ate upcoming workloads with production teams.* Maintai n accurate client and project records.

Monthly

- Review client retention and satisfaction.* Analyse project delivery performance.* Identif y recurring client issues.* Documen t client feedback and improvement opportunities.* Identif y potential repeat-business opportunities.* Share c lient insights with the management team.

? Key Performance Indicators

Your per f ormance will be evaluated based on:

- Client satisfaction* Client retention* Respons e time* Quality of communication* Project coordination accuracy* On-time delivery* Follow-

up discipline* Reducti on in communication errors* Reducti on in unnecessary revision cycles* Repeat business* Resolut ion of client issues* CRM and project-data accuracy* Contrib ution to account growth

? Required Skills

- Excell e nt verbal and written communication* Strong interpersonal skills* Client relationship management* Project coordination* Solid follow-up skills* Problem

-solving ability* Time ma nagement* Multita sking* Attenti on to detail* Profess ional communication* Ability to work under deadlines* Ability to coordinate effectively with creative teams

⭐ Preferred Experience

Experien c e in any of the following will be an advantage:

- Client servicing* Custome r success* Account management* Project coordination* Creativ e agencies* Digital marketing* Adverti sing* Media p roduction* Video p roduction* Content production* SaaS/cu stomer success* CRM man agement

? Technology & Software

Candidat e s should be comfortable working with digital tools such as:

- Google

Workspace* Microso ft Office* CRM pla tforms* Project management tools* WhatsAp p Business* Communi cation and collaboration platforms

Knowledg e of Adobe Premiere Pro, After Effects, Photoshop, Lightroom, Canva, or other creative tools is an advantage.

You don’

t need to be a professional editor or designer, but understanding the creative production process will be valuable.

? AI Readiness

AdbuthVe r se is building an AI-first organization.

You shou l d be comfortable learning and using AI tools to improve:

- Client communication* Documen tation* Meeting summaries* Researc h* Follow-

ups* Project tracking* CRM man agement* Product ivity* Interna l workflows

More imp o rtantly,



you should have the curiosity and willingness to continuously learn new AI tools and workflows.

? Education A bachel o r’s degree is preferred.

However,

we value communication, attitude, ownership, learning ability, and practical skills more than academic qualifications alone.

? Experience

1–4 year s of relevant experience preferred.

Candidat e s from client servicing, customer success, account management, agency, media, advertising, digital marketing, or project coordination backgrounds are encouraged to apply.

Freshers with exceptional communication, organizational, and problem-solving abilities may also be considered.

? Career Growth

This rol e offers a structured growth path:

Client S u ccess Manager → Senior Client Success Manager → Client Success Lead → Business Development & Client Success Manager → Head of Client Success / Business Growth

High-per f orming employees may also grow into Operations, Account Management, Business Development, or leadership roles.

? Compensation

Compensa t ion will be offered as per industry standards and based on the candidate’s experience, skills, capabilities, and overall suitability for the role.

The fina l compensation package will be discussed during the interview and selection process.

? What We Offer

- Opport u nity to work with an AI-first creative organization* Exposur e to multiple creative and technology businesses* Hands-o n experience with AI-powered workflows* Opportu nity to work directly with clients and creative professionals* Structu red career growth* Continu ous learning and development* Perform ance-based growth opportunities* Opportu nity to take ownership of important client accounts* Opportu nity to grow with the AdbuthVerse ecosystem

? Probation

3 months

, subject to performance and organizational requirements.

? Reporting Structure

Reports t o: Operations / Business Leadership

You will work closely with:

- Creati v e Leads* Video E ditors* Motion

Graphics Artists* Graphic

Designers* Digital

Marketing Team* Busines s Development Team* Operati ons Team

? Who Are We Looking For?

We are l o oking for someone who:

✅ Enjoys working with clients

✅ Communicates clearly and professionally

✅ Takes ownership instead of waiting for instructions

✅ Is highly organized

✅ Can manage multiple projects

✅ Is excellent at follow-ups

✅ Can handle difficult situations calmly

✅ Understands the importance of deadlines

✅ Can coordinate effectively with creative professionals

✅ Learns quickly

✅ Is comfortable with technology and AI

✅ Wants to build a long-term career in a growing organization

If you b e lieve great client relationships are built through communication, ownership, consistency, and execution — we would like to hear from you.

? Apply now and become part of AdbuthVerse.

#Hiring

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📌 Client sucess manager (Nellore)
🏢 Adbuthverse
📍 Nellore