Job Title: Client Services Manager /n Location: Hyderabad (100% Onsite only) /n Shift: US Shift /n /n Role Overview /n The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience. /n The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities. /n /n Key Responsibilities /n Client & Account Management /n /n

- Serve as the primary point of contact for assigned client accounts

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- Manage day-to-day client communication, requirements, and updates

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- Ensure adherence to contractual SLAs and client processes

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- Proactively manage escalations and issue resolution

/n /n Delivery & Operations Support /n /n

- Partner with Recruiting teams to support demand fulfilment

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- Track open requirements, interviews, offers, and onboarding

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- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)

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- Coordinate with Operations, onboarding, and workforce experience teams as needed

/n /n Reporting & Compliance /n /n

- Prepare and share regular client reports and dashboards

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- Maintain data accuracy for MIS, scorecards, and audits

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- Ensure compliance with internal policies and client guidelines

/n /n Collaboration & Continuous Improvement /n /n





- Work closely with cross-functional teams to improve service delivery

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- Identify process gaps and suggest improvements

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- Contribute to team initiatives, trainings, and knowledge sharing

/n /n Key Performance Indicators (KPIs) /n /n

- SLA adherence and delivery timelines

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- Client satisfaction and feedback

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- Data accuracy and compliance scores

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- Fill ratio / delivery metrics (role/client-dependent)

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- Escalation management effectiveness

/n /n /n Required Skills & Qualifications /n /n

- Bachelor’s degree or equivalent experience

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- 2+ years of experience in client services, staffing, or operations

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- Strong communication skills (written and verbal)

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- High attention to detail and ownership mindset

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- Ability to work in a fast-paced, client-facing environment

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- Experience with top staffing companies is a plus

/n /n /n Preferred Experience /n /n

- Staffing or MSP workplace exposure

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- Experience working with US or global clients

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- Familiarity with compliance, onboarding, and reporting processes

/n /n /n Behavioural Competencies /n /n

- Client-first mindset

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- Ownership and accountability

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- Strong collaboration and stakeholder management

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- Problem-solving orientation

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- Professional presence and judgment

/n /n /n Why Join Us /n /n

- Opportunity to work with global clients

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- Clear growth path within Client Services

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- Exposure to cross-functional leadership

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- Collaborative and performance-driven culture

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📌 Client Services Manager - US Staffing (Hyderabad)
🏢 BCforward
📍 Hyderabad