We are on a mission, Come join us About Natura X At Natura X, we believe clear skin isn't a luxury. It's a right. Founded by three IIM Lucknow alumni, we are a D2C wellness & skincare brand on a mission to provide holistic, personalized, doctor-led Ayurvedic care for 100M+ Indians living with chronic skin conditions like psoriasis, eczema and dermatitis.
Role Overview When a customer enquiries about Natura X services, the enquiry is routed to our Sales Team.
Your role is to connect with the customer, understand the nature of their issue in detail, assess if it is a genuine enquiry, counsel them about our approach, convert it into a qualified lead, and forward it to our doctors for consultation.
Key Responsibilities - Handle inbound customer enquiries via Call, WhatsApp & Chat.
- Engage empathetically with customers to understand their concerns and gather relevant details.
- Validate and qualify genuine enquiries.
- Counsel and educate customers about Natura X's holistic care model.
- Convert qualified enquiries into leads and coordinate with the doctor consultation team.
- Maintain accurate lead records in CRM and ensure timely follow-ups.
- Deliver a compassionate and high-quality customer experience.
Skills & Requirements - Any Graduate can apply
- Experience: Minimum 2-5 Years in Sales / Support / BPO (Customer support/Telecom Sales) /(D2C / Healthcare / Wellness preferred)
- Languages: Fluency in English and Malayalam is MANDATORY.
- Preferred: Fluency in Tamil and Kannada will be Highly Desirable.
- Excellent communication, listening, and interpersonal skills.
- Empathetic, patient, and customer-first mindset.
- Prior experience in Telesales / Customer Support is a plus.
Why join us: ✅Performance Incentives ✅ Fast Career Growth & Learning ✅ Supportive & Friendly Team Culture ✅Purpose driven work ✅ Start-up D2C Brand with Long-term Prospect Job Details : Job Type Full-Time, Work From Office Location Calicut / Kozhikode, Kerala Experience 1-5 Years Pay Rs. 15,000 - 20,000 + 5000 Variance Work Hours 10 AM - 6 PM, subject to change for evening shift based on business requirement How to Apply: Send your resume to
[email protected] with Subject: Application for Sales Executive - Calicut
📌 Client Relations Representative (Kozhikode)
🏢 Natura X
📍 Kozhikode