- E-Commerce Chat & Email Support Executive – US Process
- SALARY: ₹25,000 – ₹50,000 / MONTH
- MINIMUM 1 YEAR CUSTOMER SUPPORT EXPERIENCE REQUIRED OR FRESHERS WITH
- 50+ WPM TYPING SPEED
- PUNE | WORK FROM OFFICE
- EXCELLENT ENGLISH COMMUNICATION REQUIRED
- TYPING SPEED: 50+ WPM

StarNova Technologies is hiring experienced and customer-focused professionals for an E-Commerce Chat, Email & Voice Support Executive – US Process role. This is an excellent opportunity for professionals with 1+ year of customer support experience who are looking to grow their careers in an international US process while working in a professional corporate environment.

Salary & Opportunity₹25,000 – ₹50,000 per month

Salary will be offered based on experience, communication skills, typing speed, and overall performance during the selection process.

Candidates with strong English communication, customer-handling skills, and relevant international/e-commerce support experience may be considered for higher compensation within the range.

Job Highlights

- Salary: ₹25,000 – ₹50,000/month
- Salary based on experience and skills
- Minimum 1 year of customer support experience required
- US / International Process
- Chat & Email Support
- Voice Support whenever required
- 50+ WPM typing speed required
- Work From Office – Baner, Pune
- Career growth opportunities
- Professional corporate work workplace

Job Details Position: E-Commerce Chat & Email Support Executive

Process: E-Commerce

Job Type: Full-Time

Work Mode: Work From Office

Location: Nyati Emporius, Baner, Pune

Shift: 9:30 AM – 6:30 PM

Login: 8 hours net login

Salary: ₹25,000 – ₹50,000/month, based on experience

Key Responsibilities

- Handle customer queries through Chat and Email Support.
- Assist US customers with product, order, delivery, payment and purchase-related queries.
- Resolve customer concerns professionally and efficiently.
- Handle voice interactions whenever required.
- Provide accurate, clear and customer-friendly information.




- Handle multiple customer interactions while maintaining service quality.
- Maintain accurate customer and interaction records in the CRM.
- Follow company SOPs, quality standards and client-specific guidelines.
- Escalate complex issues to the appropriate team when required.
- Ensure a high standard of customer experience and customer satisfaction.
- Meet defined productivity, quality and performance targets.

Eligibility & Requirements
- Graduation is mandatory – Any stream.
- Minimum 1 year of customer support experience is required.
- Experience in Chat, Email, Voice, E-commerce or International Customer Support will be preferred.
- Excellent English speaking and written communication skills are mandatory.
- Strong listening and comprehension skills.
- Typing speed of 45+ WPM with good accuracy is required.
- Good computer and internet-handling skills.
- Basic knowledge of CRM and MS Office is preferred.
- Strong customer-handling and problem-solving abilities.
- Professional attitude and ability to work in a fast-paced environment.
- Candidate must be comfortable working from the office in Baner, Pune.

Preferred Experience Candidates with experience in any of the following areas will be preferred:
- E-Commerce Customer Support
- International Customer Support
- US Process
- Chat Support
- Email Support
- Voice Support
- Customer Service
- Order / Delivery Support
- Retail or E-Commerce Operations

Excellent English Communication – Mandatory As this is an international US process, excellent English communication is a key requirement.

Candidates should be confident in:

- Speaking professionally with US customers




- Understanding customer queries and requirements
- Communicating clearly and confidently over voice
- Writing professional email and chat responses
- Handling difficult customer situations calmly
- Maintaining a professional and customer-friendly tone

Strong English communication skills will be an important factor during the selection process.

Typing Requirement

Minimum typing speed: 50+ WPM

Candidates should have good typing speed along with accuracy and the ability to respond quickly during live customer interactions.

Selection Process

1. Application Screening

↓

2. HR Interview

↓

3. Client Interview (Communication & Typing Assessment)

↓

4. Final Selection & Offer

Who Should Apply?

This opportunity is ideal for professionals who:

- Have 1+ year of customer support experience
- Have excellent English communication skills
- Are confident handling customers
- Have good typing speed and computer skills
- Want to work in an international/US process
- Are looking for a ₹25,000–₹50,000/month career opportunity
- Are willing to work from the office in Baner, Pune

Freshers without customer support experience are not eligible for this position. Ready for Your Next Career Opportunity?

If you have 1+ year of customer support experience, excellent English communication skills, 50+ WPM typing speed, and the confidence to handle international customers, we would love to hear from you.

APPLY NOW

Google Form:

https://docs.google.com/forms/d/e/1FAIpQLScSK35FzruxDoSoN9bqCz5GNuGc9QcxfKQeQtxpKY2cXh7H7Q/viewform

Email: [email protected]

Website: https://starnovatechnologies.com

OFFICE LOCATION

Nyati Emporius, Baner, Pune

Join StarNova Technologies

Build your career in international customer support with StarNova Technologies.

₹25K–₹50K | US Process | Pune | Work From Office | 1+ Year Experience Required

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Chat Support Executive (Baner)
🏢 StarNova Technologies
📍 Baner