– Chat Support ExecutiveCompany: Magnum Group Job Title: Chat Support Executive Location: Bhopal – Work from Office Employment Type: Full-time Job OverviewWe are looking for enthusiastic and customer-focused Chat Support Executives to join our team in Bhopal. The ideal candidate should have valuable communication skills, a customer-first approach, and the ability to handle customer queries professionally through chat and other digital support channels. Key ResponsibilitiesHandle customer queries and provide timely support through chat/digital communication channels.

Understand customer concerns and provide accurate information and appropriate solutions. Respond to multiple customer conversations professionally while maintaining service quality. Resolve customer issues within the defined turnaround time and escalate complex matters when required.

Maintain a polite, professional, and positive tone in all customer interactions. Record and update customer interactions, complaints, and resolutions in the relevant system. Follow company policies, processes, quality standards, and communication guidelines.





Coordinate with internal teams to resolve customer issues effectively. Follow up on unresolved customer concerns and ensure proper closure. Maintain accuracy while handling customer information and requests.

Achieve defined productivity, quality, response-time, and customer-satisfaction targets. Work effectively during rotational/night shifts as per business requirements.

Eligibility

CriteriaGraduate in any discipline. Good verbal and written communication skills. Basic computer knowledge and familiarity with internet/digital platforms. Freshers and experienced candidates can apply. Customer-service orientation and good problem-solving skills. Ability to work from the office in Bhopal.

SalaryFresher: ₹13,000 ₹1,000 Experienced: ₹14,000 ₹1,000 Salary hike after 6 months & 1 year Night shift allowance applicable.

Apply NowEmail: [email protected] Contact: (phone hidden) Office Address: Ground Floor, Chinar Incube Business Center, Hoshangabad Road, Bhopal.

📌 Chat Support Executive (Bhopal)
🏢 Magnum Environment Management Private
📍 Bhopal