Job Summary The Centre Manager is responsible for the overall operations, patient experience, staff management, revenue performance, and statutory compliance of the eye hospital/clinic. The role ensures smooth coordination between OPD, Optometry, Pharmacy, Optical, OT, and Front Office.

Key Responsibilities

Operations

- Manage day-to-day centre operations and ensure smooth patient flow.
- Monitor OPD, OT, Optical, Pharmacy, and Front Office activities.
- Ensure NABH and quality protocols are followed.

Patient Experience
- Resolve patient complaints promptly.
- Maintain high patient satisfaction and service standards.
- Ensure minimum waiting time and effective coordination.

Team Management
- Supervise Optometrists, Pharmacists, Front Office, Counsellors, and support staff.
- Prepare duty rosters, attendance, and leave planning.
- Conduct regular team meetings and performance reviews.

Business & Revenue
- Achieve monthly revenue and conversion targets.




- Monitor Optical and Pharmacy sales.
- Improve surgery conversions through effective counselling coordination.

Administration & Compliance
- Maintain statutory registers and hospital documentation.
- Ensure inventory control and coordinate with purchase/stores.
- Submit daily, weekly, and monthly MIS reports to management.

Qualification
- Bachelor's Degree (MBA in Hospital Management preferred)
- 3–8 years of experience in hospital or eye care operations
- Experience in managing multi-department clinical operations is preferred
- Native Language - Malayalam fluency mandatory.

Pay: ₹75,000.00 - ₹90,000.00 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Centre Manager (Palakkad)
🏢 Trinity Eye Hospitals
📍 Palakkad