Urban Company is Asias largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.
About the Role & Team
- Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
- This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
- Support Business Heads in BAU category management activities related to partner performance
What you’ll do:
- Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
- Be part of projects that are focused on improving customer and partner experience
- Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
What we're looking for:
- Sharp and hungry professionals willing to go above and beyond to create impact
- 6 months - 2 years of work experience
- Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
- Hustle and get things done attitude
At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work setting. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.