Job Title: Café Manager

Location: Gopalan Box Bites Café

Department: F&B; – OperationsExperience

Required: 2–4 Years (F&B;/QSR/Café industry preferred)

Job Summary The Café Manager will be responsible for the overall daily operations, staff supervision, salesgrowth, customer service excellence and maintaining hygiene & quality standards at the café.The role demands strong leadership, people management and business acumen to ensureseamless café functioning and revenue achievement.

Key ResponsibilitiesOperations Management

 Oversee day-to-day café activities including kitchen, service area & cash counteroperations.

 Ensure smooth workflow, timely order delivery & quality presentation.

 Implement SOPs for food safety, customer handling & equipment usage.

 Maintain highest hygiene & sanitization standards.Staff Management

 Manage and supervise café staff including baristas, chefs, cashiers & service crew.

 Prepare staff duty rosters, track attendance, shift allocation & discipline.

 Conduct training on product knowledge, service etiquette & upselling techniques.

 Drive team productivity while maintaining a positive work environment.Customer Experience

 Ensure premium customer service with quick response to queries or complaints.

 Maintain guest satisfaction, review feedback & work on service improvements.

 Maintain ambience, cleanliness & café dining standards consistently.Inventory & Stock Control





 Monitor stock levels of raw materials, packaging and consumables.

 Coordinate with vendors for timely supply & quality check of goods.

 Minimize wastage, track spoilage & maintain stock register and GRN records.Sales & Financial Handling

 Achieve monthly revenue targets and increase footfall through promotions.

 Monitor daily sales, cash handling & POS transactions.

 Control operational costs, improve profitability and reduce variances.Reporting & Coordination

 Generate daily/weekly/monthly sales and inventory reports.

 Coordinate with management for manpower request, maintenance & marketingpromos.

 Ensure compliance with company policies and brand standards.Skills & Competencies

 Strong leadership and team handling capabilities Good communication and customer-relations skills

 Knowledge of beverages, food preparation and café service standards

 Experience in POS handling, billing & cash reconciliation

 Inventory control, vendor coordination and cost management

 Ability to multitask and work under pressure

 Problem solving, decision-making & training abilitiesEducational Qualification

 Graduate/Diploma in Hotel Management or Hospitality preferred

 Experience from Café, Bakery, QSR, F&B; chains like CCD, Starbucks, KFC McDonald’s etc. will be an added advantage

Pay: ₹25,000.00 - ₹33,847.80 per month

Perks

- Food provided

Work Location: In person

📌 Cafe Manager (Bengaluru)
🏢 Gopalan Enterprises
📍 Bengaluru