Role & responsibilities The Business Head Staffing (NBFC & BFSI Vertical) holds complete P&L; responsibility for delivering specialized, high-volume flexi-staffing and contract-to-hire solutions tailored to Non-Banking Financial Companies and allied financial services.

This role demands a balance of high-velocity hiring, pan-India distributed branch fulfillment, and uncompromising regulatory and background verification (BGV) governance.

Key Responsibilities

P&L; & Business Strategy

- Own the annual operating plan (AOP), revenue targets, EBITDA, and gross margins for the NBFC/BFSI staffing business unit.
- Expand market share across core NBFC sub-sectors: Retail Lending, Microfinance (MFI), Gold Loans, MSME/SME Finance, Affordable Housing, and Vehicle Finance.
- Design tailored commercial models, including standard markups, managed services (branch feet-on-street operations), and output/productivity-linked staffing models.

High-Velocity Delivery & Distributed Fulfillment

- Drive rapid, large-scale recruitment for high-turnover front-line roles: Field Collection Agents, Loan Officers (DSA/DST), Credit Appraisers, Relationship Managers, Tele-callers, and Branch Operations Executives.
- Oversee pan-India distributed fulfillment across Tier-2, Tier-3, and rural branches where sourcing ecosystems are hyper-local.
- Build scalable local sourcing engines, leveraging localized job hubs, vendor aggregators, local referral networks, and field recruitment drives to maintain a steady replacement pipeline.

Regulatory Compliance, BGV & Risk Management

- Ensure strict statutory compliance: Contract Labour (Regulation & Abolition) Act, Minimum Wages, PF, ESIC,



and State Qualified Taxes across all operating states.
- Implement stringent, audit-ready onboarding frameworks tailored to NBFC operational risk: comprehensive Background Verification (BGV), police verification, address checks, CIBIL scoring thresholds, and fraud check mitigation for cash-handling or collection profiles.
- Oversee timely issuance of compliance registers, challans, and audit readiness for internal and client-side audits.

Client Relationship & Key Account Management

- Secure empanelment with leading tier-1 and mid-sized NBFCs, rural banks, and housing finance institutions.
- Manage CXO and senior stakeholder relationships (CHROs, Chief Risk Officers, National Collection Heads, Heads of Branch Banking).
- Secure sole-vendor or preferred-tier status to capture greater wallet share and defend against margin compression.

Cash Flow, Billing & Collections

- Manage working capital cycles, maintaining Days Sales Outstanding (DSO) within 30–45 days.
- Ensure accurate, timely monthly billing cycles matching attendance and roster sign-offs across thousands of distributed locations.
- Partner with the finance division to track dispute resolution and minimize credit risk or bad debts.

Leadership & People Management





- Lead a pan-India structure comprising Delivery Managers, Key Account Directors, Onsite Coordinators, and Compliance Managers.
- Foster a performance-driven culture with clear KPIs centered on fulfillment speed, candidate retention on ground, and compliance integrity.

Key Performance Indicators (KPIs) ObjectiveMetricTarget BenchmarkFinancial PerformanceRevenue vs. AOP &

- Gross Margin %Target achievement; 8–12% GP marginScale &
- GrowthActive Associate Headcount (Pan-India)Month-over-Month net associate additionOperational VelocityTurnaround Time (TAT) for Frontline Hiring48–72 hours for high-volume field rolesEarly Attrition Control30/60/90-Day Infant Mortality RateReduced early attrition on field rolesGovernance &
- QualityBGV &
- Statutory Audit Pass Rate100% compliance; zero fatal defectsFinancial HygieneDSO (Days Sales Outstanding)Under 45 days

Candidate Profile & Experience

- Experience: 12–18 years of progressive experience in the staffing/recruitment industry, with at least 5+ years dedicated to handling the BFSI / NBFC / FinTech vertical or retail distribution staffing.
- Domain Mastery: Deep familiarity with NBFC branch-level operating structures, high-attrition front-line workforce dynamics, and hyper-local hiring ecosystems across Tier-2 to Tier-4 India.
- Statutory Depth: Hands-on understanding of Indian labor regulations, contract staffing compliances, and specific compliance mandates enforced by financial institutions (RBI guidelines on outsourced services).
- Education: MBA / PGDM in HR, Marketing, or General Management preferred.

📌 Business Head Staffing (Kolkata)
🏢 Profound Human Resource Development Advisors
📍 Kolkata