Company Description ORN Journeys is reshaping travel by building trips around the needs of the traveler rather than individual bookings. The company integrates mobility, stays, journeys, local operations, technology, and customer support into one organized system.

Its model focuses on fixed departures, integrated operations, direct procurement, and local teams to deliver consistent quality. Europe is the first large-scale expression of this approach, offering a simpler, more accessible, and more reliable way to experience travel. ORN Journeys is growing and seeks team members who are motivated to support travelers through seamless service.

Role Description This is a full-time, on-site BPO Executive role based in Bengaluru. The BPO Executive will handle inbound and outbound customer interactions across phone, email, and chat, providing accurate information about itineraries, bookings, and travel services.

Responsibilities include resolving customer queries, documenting interactions in internal systems, coordinating with operations and local teams to address service issues, and escalating complex cases when needed. The role involves following defined processes, meeting quality and productivity targets,



and maintaining up-to-date knowledge of ORN Journeys products, policies, and procedures. The BPO Executive will contribute to a positive customer experience by delivering clear, empathetic, and solution-oriented support.

Qualifications

- Strong communication and customer service skills, including explicit spoken and written English and the ability to handle customer queries with patience and professionalism.
- Competence in using computer systems, CRM or ticketing tools, and basic office applications to manage customer data and workflow.
- Ability to follow standardized processes, adhere to service-level timelines, and maintain accuracy in documentation and reporting.
- Problem-solving skills and attention to detail, with the capacity to understand travel-related information and provide reliable guidance.
- Flexibility to work in shifts as required, and readiness to collaborate with cross-functional and local teams.
- Prior experience in BPO, customer support, or travel industry operations is an advantage.
- Minimum educational qualification of a high school diploma; a bachelor’s degree in any discipline is preferred.

📌 BPO Executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru