Location: Maliwara Chowk, Laxmi Vihar Colony, Near Old Bus Stand, Ghaziabad
Job Overview
We are looking for an organized and proactive Backend Executive to join our Logistics Operations team.
Key Responsibilities
- Customer Query Resolution: Handle incoming customer inquiries regarding material dispatches, provide prompt updates, and issue Lorry Receipts (LR) / consignment notes.
- Dispatch Coordination: Coordinate closely with the internal dispatch team to ensure orders are packed, loaded, and dispatched on schedule.
- Transporter Liaison: Communicate daily with transport vendors and logistics partners to negotiate early pick-ups, track shipments, and expedite final deliveries.
- Shipment Tracking & LR Management: Track the real-time movement of shipments, resolve transit delays, and maintain accurate records of LR details and delivery statuses in the system.
- Documentation & Reporting:
Maintain daily dispatch logs, track proof of delivery (POD), and update management on shipment statuses.
- Ad-Hoc Operational Tasks: Perform additional operational or administrative tasks as assigned by line managers and higher authorities.
Qualifications & Requirements
- Education: Graduate in any discipline.
- Experience: 1 to 3 years of experience relevant expereince.
- Technical Skills: Basic to intermediate knowledge of MS Excel, MS Office, and standard email etiquette.
- Communication: Clear written communication skills in Hindi & English and excellent verbal communication.
- Problem-Solving Ability: Strong follow-up skills, phone etiquette, and the ability to handle customer pressure calmly.
Job Type: Permanent Pay: ₹11,855.78 - ₹21,323.61 per month