Experience: 10–15+ Years in Automobile Service / After-Sales

Qualification: Diploma / BE / B.Tech in Automobile or Mechanical Engineering preferred

Key Responsibilities:

- Manage overall service centre and workshop operations.
- Drive service revenue, profitability and monthly business targets.
- Monitor workshop productivity, technician efficiency, bay utilisation and TAT.
- Ensure excellent customer satisfaction and timely complaint resolution.
- Monitor DMS, CRM, MIS and service KPIs.
- Ensure quality repairs, first-time-right service and minimum repeat complaints.
- Manage Service Managers, Service Advisors, Technicians and support teams.
- Coordinate with OEM, Parts, Sales, CRM, Accounts and HR teams.
- Ensure warranty, service campaigns, safety and OEM process compliance.
- Analyse performance reports and implement corrective actions.




- Develop customer retention and service business growth strategies.
- Control workshop costs and improve overall service profitability.

Required Skills:

- Solid leadership & team management
- Workshop & after-sales operations
- Customer handling & complaint resolution
- Service revenue & profitability management
- KPI / MIS analysis
- DMS & CRM knowledge
- OEM coordination
- Problem-solving & decision-making
- MS Excel / MS Office

Preferred Profile: Candidates with strong experience in automobile dealership service operations, preferably with experience as Service Manager / Service Head / GM – Service.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 AUTOMOBILE SERVICE GM (Chennai)
🏢 JMB GROUP
📍 Chennai