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Associate Sales Support Specialist - US Shift

Bengaluru, India Office

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities

Sales Support

- Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data

- Prepare and process sales quotes, invoices, purchase orders, and contracts

- Coordinate with internal teams (logistics, finance, operations) to support the sales cycle

- Track order statuses, follow up on pending documentation, and support reporting needs

- Manage sales documentation and ensure compliance with internal processes

Customer Engagement

- Respond to customer inquiries via email, chat, or phone in a timely and professional manner

- Assist customers with basic product information, order updates, and support requests

- Escalate complex issues to relevant team members while maintaining clear communication

- Build rapport with customers and represent the company with professionalism and warmth

Qualifications

Required

- Bachelor’s degree in Mechanical Engineering

- 1-2 years of experience in a sales support or customer service role

- Strong verbal and written communication skills in English

- Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools

- Ability to work independently, prioritise tasks, and meet deadlines

Preferred

- Familiarity with U.S. business practices and customer expectations

- Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer

- Competitive compensation

- Chance to work with a U.S.-based team and grow professionally
- A collaborative and supportive team culture

- Performance-based bonuses (where applicable)

Perks And Benefits

- Transportation and Food facility for NA support

- Annual leave, paid sick and Casual leaves

- Team celebrations

- And much, much more!

We’re Actively Seeking Teammates Who:

- Bring diverse perspectives and experience to our culture and company.

- Excel at being part of a strong, empathetic team.

- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.

- Have an ‘always learning’ mindset that celebrates learning, not just wins.

- Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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I have a degree in Mechanical Engineering

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I have 1-2 years of experience in a sales support or customer service role.

Select...

This position is based in the Bangalore office and works with US based customers. The hours of the position are 8:30pm-4:30am IST (Mon-Fri). Are you available to work these hours?

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What is your preferred name?

Please answer if it is different than your above legal name

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SheHerHers

HeHimHis

TheyThemTheirs ziezimzir

Other, please let us know!

Sales Support

- Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data

- Prepare and process sales quotes, invoices, purchase orders, and contracts

- Coordinate with internal teams (logistics, finance, operations) to support the sales cycle

- Track order statuses, follow up on pending documentation, and support reporting needs

- Manage sales documentation and ensure compliance with internal processes

Customer Engagement

- Respond to customer inquiries via email, chat, or phone in a timely and professional manner

- Assist customers with basic product information, order updates, and support requests

- Escalate complex issues to relevant team members while maintaining clear communication

- Build rapport with customers and represent the company with professionalism and warmth

Required

- Bachelor’s degree in Mechanical Engineering

- 1-2 years of experience in a sales support or customer service role

- Strong verbal and written communication skills in English

- Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools

- Ability to work independently, prioritise tasks, and meet deadlines

Preferred

- Familiarity with U.S. business practices and customer expectations

- Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer

- Competitive compensation





- Opportunity to work with a U.S.-based team and grow professionally
- A collaborative and supportive team culture

- Performance-based bonuses (where applicable)

Perks And Benefits

- Transportation and Food facility for NA support

- Annual leave, paid sick and Casual leaves

- Team celebrations

- And much, much more!

We’re Actively Seeking Teammates Who:

- Bring diverse perspectives and experience to our culture and company.

- Excel at being part of a strong, empathetic team.

- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.

- Have an ‘always learning’ mindset that celebrates learning, not just wins.

- Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

244 results found

No results found

- Afghanistan 93

- Åland Islands 358

- Albania 355

- Algeria 213

- American Samoa 1

- Andorra 376

- Angola 244

- Anguilla 1

- Antigua & Barbuda 1

- Argentina 54

- Armenia 374

- Aruba 297

- Ascension Island 247

- Australia 61

- Austria 43

- Azerbaijan 994

- Bahamas 1

- Bahrain 973

- Bangladesh 880

- Barbados 1

- Belarus 375

- Belgium 32

- Belize 501

- Benin 229

- Bermuda 1

- Bhutan 975

- Bolivia 591

- Bosnia & Herzegovina 387

- Botswana 267

- Brazil 55

- British Indian Ocean Territory 246

- British Virgin Islands 1

- Brunei 673

- Bulgaria 359

- Burkina Faso 226

- Burundi 257

- Cambodia 855

- Cameroon 237

- Canada 1

- Cape Verde 238

- Caribbean Netherlands 599

- Cayman Islands 1

- Central African Republic 236

- Chad 235

- Chile 56

- China 86

- Christmas Island 61

- Cocos (Keeling) Islands 61

- Colombia 57

- Comoros 269

- Congo - Brazzaville 242

- Congo - Kinshasa 243

- Cook Islands 682

- Costa Rica 506

- Côte d’Ivoire 225

- Croatia 385

- Cuba 53

- Curaçao 599

- Cyprus 357

- Czechia 420

- Denmark 45

- Djibouti 253

- Dominica 1

- Dominican Republic 1

- Ecuador 593

- Egypt 20

- El Salvador 503

- Equatorial Guinea 240

- Eritrea 291

- Estonia 372

- Eswatini 268

- Ethiopia 251

- Falkland Islands 500

- Faroe Islands 298

- Fiji 679

- Finland 358

- France 33

- French Guiana 594

- French Polynesia 689

- Gabon 241

- Gambia 220

- Georgia 995

- Germany 49

- Ghana 233

- Gibraltar 350

- Greece 30

- Greenland 299

- Grenada 1

- Guadeloupe 590

- Guam 1

- Guatemala 502

- Guernsey 44

- Guinea 224

- Guinea-Bissau 245

- Guyana 592

- Haiti 509

- Honduras 504

- Hong Kong SAR China 852

- Hungary 36

- Iceland 354

- India 91

- Indonesia 62

- Iran 98

- Iraq 964

- Ireland 353

- Isle of Man 44

- Israel 972

- Italy 39

- Jamaica 1

- Japan 81

- Jersey 44

- Jordan 962

- Kazakhstan 7

- Kenya 254

- Kiribati 686

- Kosovo 383

- Kuwait 965

- Kyrgyzstan 996

- Laos 856

- Latvia 371

- Lebanon 961

- Lesotho 266

- Liberia 231

- Libya 218

- Liechtenstein 423

- Lithuania 370

- Luxembourg 352

- Macao SAR China 853

- Madagascar 261

- Malawi 265

- Malaysia 60

- Maldives 960

- Mali 223

- Malta 356

- Marshall Islands 692

- Martinique 596

- Mauritania 222

- Mauritius 230

- Mayotte 262

- Mexico 52

- Micronesia 691

- Moldova 373

- Monaco 377

- Mongolia 976

- Montenegro 382

- Montserrat 1

- Morocco 212

- Mozambique 258

- Myanmar (Burma) 95

- Namibia 264

- Nauru 674

- Nepal 977

- Netherlands 31

- New Caledonia 687

- New Zealand 64

- Nicaragua 505

- Niger 227

- Nigeria 234

- Niue 683

- Norfolk Island 672

- North Korea 850

- North Macedonia 389

- Northern Mariana Islands 1

- Norway 47

- Oman 968

- Pakistan 92

- Palau 680

- Palestinian Territories 970

- Panama 507

- Papua New Guinea 675

- Paraguay 595

- Peru 51

- Philippines 63

- Poland 48

- Portugal 351

- Puerto Rico 1

- Qatar 974

- Réunion 262

- Romania 40

- Russia 7

- Rwanda 250

- Samoa 685

- San Marino 378

- São Tomé & Príncipe 239

- Saudi Arabia 966

- Senegal 221

- Serbia 381

- Seychelles 248

- Sierra Leone 232

- Singapore 65

- Sint Maarten 1

- Slovakia 421

- Slovenia 386

- Solomon Islands 677

- Somalia 252

- South Africa 27

- South Korea 82

- South Sudan 211

- Spain 34

- Sri Lanka 94

- St. Barthélemy 590

- St. Helena 290

- St. Kitts & Nevis 1

- St. Lucia 1

- St. Martin 590

- St. Pierre & Miquelon 508

- St. Vincent & Grenadines 1

- Sudan 249

- Suriname 597

- Svalbard & Jan Mayen 47

- Sweden 46

- Switzerland 41

- Syria 963

- Taiwan 886

- Tajikistan 992

- Tanzania 255

- Thailand 66

- Timor-Leste 670

- Togo 228

- Tokelau 690

- Tonga 676

- Trinidad & Tobago 1

- Tunisia 216

- Turkey 90

- Turkmenistan 993

- Turks & Caicos Islands 1

- Tuvalu 688

- U.S.

Virgin

Islands 1

- Uganda 256

- Ukraine 380

- United Arab Emirates 971

- United Kingdom 44

- United States 1

- Uruguay 598

- Uzbekistan 998

- Vanuatu 678

- Vatican City 39

- Venezuela 58

- Vietnam 84

- Wallis & Futuna 681

- Western Sahara 212

- Yemen 967

- Zambia 260

- Zimbabwe 263

Please answer if it is different than your above legal name

SheHerHers

HeHimHis

TheyThemTheirs ziezimzir

Other, please let us know!

📌 Associate Sales Support Specialist - US Shift (Bangalore Metropolitan Area)
🏢 StartX Med
📍 Bangalore Metropolitan Area