Job Objective To support the Medical Superintendent in ensuring smooth clinical and hospital operations, effective patient care, timely discharge processes, coordination between clinical and non-clinical departments, patient satisfaction, quality compliance and adherence to hospital policies and protocols.

Job Responsibilities

Discharge Management

- Monitor the complete IPD discharge process from initiation of discharge advice to final patient exit.

- Ensure timely preparation and completion of discharge summaries by treating consultants/clinical teams.

- Coordinate with Nursing, Pharmacy, Billing, TPA/Insurance, Medical Records and other concerned departments for smooth discharge.

- Monitor discharge TAT and identify bottlenecks causing delays.

- Ensure discharge prescriptions, investigation reports, follow-up advice and patient instructions are completed before discharge.

- Coordinate for timely clearance of pending clinical, billing, pharmacy and documentation requirements.

- Review and resolve escalated discharge-related issues raised by patients and attendants.

- Monitor planned and unplanned discharge processes and ensure adherence to hospital SOPs.

- Track delayed discharges and prepare MIS for review by hospital management.

Medical Administration

- Support implementation of hospital policies, SOPs and clinical protocols.

- Coordinate medical staff rosters, duty schedules and manpower requirements.

- Monitor availability and deployment of medical staff as per operational requirements.

- Facilitate coordination between consultants, RMOs, nursing and clinical departments.

Patient Experience &





- Grievance Management

- Address escalated patient and attendant concerns related to clinical services and hospital processes.

- Ensure timely resolution of patient complaints and coordinate with concerned departments.

- Maintain effective communication with patients, attendants and clinical teams.

Quality &

- Patient Safety

- Ensure compliance with patient safety practices, clinical protocols and quality standards.

- Participate in clinical audits, quality improvement initiatives and corrective/preventive actions.

- Support NABH and other accreditation requirements.

- Monitor incident reporting and ensure appropriate follow-up and closure.

Emergency &

- Critical Situations

- Coordinate with clinical teams during medical emergencies and critical situations.

- Ensure appropriate escalation and communication during emergencies.

- Support emergency preparedness and disaster management activities.

MIS &

- Performance Monitoring

- Review clinical and operational MIS, including admission, discharge, discharge TAT, bed occupancy and patient-related KPIs.

- Identify process gaps and coordinate corrective actions.

- Prepare periodic reports and updates for the Medical Superintendent / Hospital Management.

Qualification &

- Experience

- MBBS/ BDS from a recognized institution.

- MBA/MHA/PG Diploma in Hospital Administration will be preferred.

- 310 years of relevant experience in hospital/medical administration, preferably in a multispecialty hospital.

Experience in IPD operations, discharge management, clinical coordination and NABH/quality processes will be preferred.

📌 Assistant Medical Superintendent (Gurugram)
🏢 Medanta
📍 Gurugram