To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.
Key Responsibilities
Operations Management
- Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.
- Ensure adherence to SOPs and service level agreements (SLAs).
- Monitor cleanliness and hygiene standards across the facility.
Team Supervision
- Manage and guide housekeeping staff, pantry boys, and other soft service personnel.
- Conduct regular training and performance reviews.
Vendor Coordination
- Liaise with third-party vendors for pest control, laundry, and other outsourced services.
- Verify vendor compliance with contractual obligations and quality standards.
Budget &
- Inventory Control
- Assist in preparing budgets for soft services.
- Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.
Compliance &
- Safety
- Ensure compliance with health, safety, and environmental regulations.
- Conduct regular audits and inspections to maintain hygiene standards.
Reporting &
- Documentation
- Maintain daily, weekly, and monthly reports on soft services performance.
- Track attendance and productivity of staff.
Skills &
- Competencies
- Robust knowledge of housekeeping and hygiene standards.
- Vendor management and negotiation skills.
- Good communication and interpersonal skills.
- Ability to handle emergencies and resolve issues promptly.
- Proficiency in MS Office and facility management software.
Qualifications &
- Experience
- Graduate in any discipline (preferably Hotel Management or Facility Management).
- 8–10 years of experience in soft services within facility management