Jio is actively looking to hire candidates for the position Area Service Incharge for Hyderabad, Telangana.

nKey requirements are

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- Graduation and Diploma in Engineering stream.
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- Experience of 6-10 years in After sales service.
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nJob Description

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- Manage end-to-end JioFiber, AirFiber, and DTH service operations across the assigned area.
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- Lead and manage large field teams, including service engineers and technicians, ensuring effective manpower deployment.
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- Ensure timely completion of installations, service requests, repairs, and customer complaints as per defined TAT and SLA.
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- Drive achievement of productivity, quality, service, and operational targets for the assigned area.
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- Monitor field team performance, identify gaps, and take corrective actions to improve efficiency and service delivery.
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- Ensure high levels of customer satisfaction by minimizing complaints, repeat visits, and escalations.
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- Coordinate with Sales, Store Teams, Care Centers, and other stakeholders to ensure smooth and seamless service operations.
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- Conduct regular team reviews, provide coaching and training, and drive continuous improvement in overall service performance.
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nSkill sets:

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- DTH, JioFiber & AirFiber Service Operations
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- Large Team & Field Force Management
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- TAT, SLA & Target Achievement
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- Customer Service & Complaint Resolution
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- Manpower Planning & Resource Allocation
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- Performance Monitoring & Productivity Improvement
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- Stakeholder Management & Cross-functional Coordination
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- Leadership, Coaching & Team Development
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- Problem Solving & Escalation Management
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- Process Compliance & Continuous Improvement
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📌 Area Service Incharge (Hyderabad)
🏢 JIO
📍 Hyderabad