We are looking for an Application Support Executive – Client & Product Coordination who will act as a bridge between our clients and the development team.

The person will be responsible for supporting clients in their day-to-day use of our application, understanding their problems and requirements, coordinating with the development team, and ensuring that requested changes are delivered and properly implemented.

Key Responsibilities

- Provide day-to-day support to clients using our software/application.
- Understand client issues and provide first-level troubleshooting and guidance.
- Communicate with clients through calls, email, chat, and other communication channels.
- Identify and differentiate between application bugs, configuration issues, user errors, and new feature requirements.
- Understand new requirements from clients and document them clearly.
- Convert client requirements into clear functional requirements for the development team.
- Coordinate with developers regarding new tasks, bugs, enhancements, and changes.
- Follow up with the development team on task progress and expected completion dates.
- Test completed development work and verify that requirements have been implemented correctly.
- Coordinate with clients for requirement confirmation, UAT, feedback, and deployment.
- Maintain proper records of support issues, requirements,



pending tasks, and client feedback.
- Monitor open issues and ensure timely resolution.
- Build a robust relationship with clients and understand their ongoing business needs.
- Provide regular status updates to management and clients.

Required Skills
- Good communication and client-handling skills.
- Good understanding of software/web applications.
- Ability to understand business requirements and explain them to developers.
- Strong problem-solving and analytical skills.
- Ability to create clear requirement documents and task descriptions.
- Good coordination and follow-up skills.
- Basic understanding of databases/SQL is an advantage.
- Basic understanding of APIs, web applications, or software development processes is an advantage.
- Good knowledge of MS Excel/Google Sheets and documentation tools.
- Ability to manage multiple client requests and prioritize tasks.

Who We Are Looking For The ideal candidate should be someone who is technically comfortable but does not necessarily need to be a programmer, and who enjoys communicating with clients as well as coordinating with technical teams. Pay: ₹9,942.29 - ₹16,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Application Support Executive – Client & Product Coordination (Bilaspur)
🏢 Siddhi Softwares
📍 Bilaspur