– Application Support / Production Support /n Role: Associate / Senior Associate – Application Support / Production Support /n Experience: 2–4 Years /n Location: Chennai/ Mumbai /n Employment Type: Full Time /n Employment Type - Full-time /n Working Days - 5 Days Working /n Work Schedule /n • Candidates should be comfortable working in rotational shift timings and rotational week offs /n Preference - /n /n

- Male candidates only

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- Immediate joiners

/n /n Job Summary /n We are looking for candidates who have hands-on experience in Application/Production Support, with good knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment. /n Key: /n /n

- Immediate joiners, or candidates with maximum 15 days' notice period will be preferred.

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- Candidate who is already staying in Chennai, or Mumbai will only be considered, as there will be a face-to-face round of interview.

/n /n Key Responsibilities /n /n

- Provide L1/L2 application and production support for business-critical applications.

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- Monitor applications and production environments to ensure smooth and uninterrupted operations.

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- Troubleshoot application-related issues and perform initial root-cause analysis.

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- Handle incidents, service requests and production issues within defined SLAs.

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- Monitor system/application performance and identify potential issues proactively.

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- Work with internal technical teams to resolve complex application and infrastructure-related issues.

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- Perform basic troubleshooting on Linux/Unix environments.

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- Execute and troubleshoot SQL queries for data validation and issue investigation.

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- Work with Oracle databases for basic database-related troubleshooting and support activities.

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- Analyse application logs and identify errors/issues.

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- Escalate critical or unresolved issues to the relevant technical teams.

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- Maintain proper documentation of incidents, resolutions and support activities.

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- Participate in shift handovers and ensure proper communication of pending/critical issues.

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- Follow defined IT support processes, escalation matrix and operational procedures.

/n /n Required Skills /n Mandatory: /n /n

- Application Support / Production Support experience

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- Linux

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- SQL

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- Oracle Database

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- Good troubleshooting and analytical skills

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- Good verbal and written communication skills

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- Willingness to work in rotational shifts and rotational week-offs

/n /n Required Educational Qualification (Mandatory) /n /n

- BE/B.Tech – IT / Computer Science

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- B.Sc. – IT

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- BCA

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- MCA

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- Candidate should be only from Computer Science background

/n /n Required Experience /n 2-4 years of relevant experience in Application Support / Production Support.

📌 Application Support Engineer (Salem)
🏢 NuSummit
📍 Salem