Experience: 2–5 Years /n Work Mode: Remote /n Shift: 6:30 PM – 3:30 AM IST /n Location: Chennai/Hyderabad/Bangalore /n /n /n /n We are looking for an Application Support Engineer with 2–5 years of experience to join our team. The ideal candidate should have a strong application support background, good communication skills, and a basic understanding of domains, DNS, SSL certificates, access management, security, and compliance. /n /n The role involves managing and supporting technical requests, identifying potential risks, coordinating with relevant teams, and ensuring requests are handled accurately and efficiently. /n /n Key Responsibilities /n /n - Provide application support and manage assigned service requests and issues. /n - Review requests carefully to ensure all required information is accurate and complete. /n - Work on requests related to domain names, DNS, SSL certificates, renewals, and certificate expirations. /n - Monitor and identify risks related to certificate expiration and potential service impact. /n - Validate domain ownership and identify access, security, and compliance-related risks. /n - Ensure requests are processed in accordance with established processes and security guidelines. /n - Coordinate with internal teams and stakeholders to resolve technical issues and requests.



/n - Maintain accurate documentation and tracking of requests, changes, and resolutions. /n - Proactively identify potential issues and escalate risks when required. /n - Share knowledge with team members and contribute to continuous process improvement. /n - Use Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, and Word for communication, tracking, documentation, and collaboration. /n - Adapt to new technologies, tools, and processes as required. /n /n Key Skills Required /n /n - 2–5 years of experience in Application Support / Technical Support / IT Operations / Production Support. /n - Basic understanding of Domain Names and DNS concepts. /n - Basic understanding of SSL certificates, certificate renewals, and expiration risks. /n - Understanding of the importance of accurate request details and validation. /n - Solid written and verbal communication skills. /n - Good interpersonal and stakeholder management skills. /n - Proactive approach to problem-solving and risk identification. /n - Strong team-player mindset. /n - Willingness to learn and adapt to new technologies. /n - Proficiency in Microsoft 365 – Outlook, Teams, SharePoint, Excel, and Word. /n - Willingness to work in the 6:30 PM – 3:30 AM IST shift. /n

📌 Application Support Analyst (Thoothukudi)
🏢 Omnicom Global Solutions
📍 Thoothukudi