Role & responsibilities -

Technical Product & Services Implementation-

- Fulfils total delivery of technical solution and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet at maintain, strengthen and develop customers.
- Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the Sales department/Cluster entrusted. Prepares integrated solutions for customers.
- Engaged by Account Managers to visits to current and potential accounts.
- Support Account Manager in new product and service introduction to customers.
- Recommends products and services within core machining as well as expanded arena including digital machining solutions that fit well with clients business needs during solution offer with Account Managers.
- Responds to more complex technical questions regarding the organizations products, systems or services.
- Develops and delivers training to educate internal employees and external partners and customers on the features of their purchase.
- Troubleshoots, investigates, and resolves technical problems that arise during or after implementation.
- Develops test applications used for testing modules, including customer-specific components.

WOW
- Builds effective working relationships with end customers and distributors to secure agreed priorities implementation.
- Supports Sales activities including analysis of customers technical needs and suggests and implements solutions.
- Proactively supports cross functional working to deliver results.
- Is an ambassador for driving new ways of working and future technology within his/her expertise field to ensure customers needs are fulfilled and profitable business is gained for Company
- Accountable to ensure successful opportunities identified by Account Managers or others are qualified and as appropriate products are technically applied in a first-class manner to maximize Companies market share and profitable business.
- Documents applied products and services performance and savings, whether successful or unsuccessful to ensure Compny can develop and deliver the most competitive products on the market.
- Leads the customer projects from start to finish together with Account Manager.




- Ensures post-sales activities to include resolving implementation problems and conducting trainings required.
- Liaises with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed per customer needs.
- Works in matrix to ensure technical alignment between customers, sales Account Managers and internal departments.
- Monitors competitors landscape and alternative solutions that can jeopardize business in [area of competence].

Support in Business Development

- Develops business plans in conjunction with Account Managers as appropriate, to ensure market share increases/key product focuses within the sales department are achieved in line with financial targets and KPIs.
- Ensures proactive customer need analysis to be presented to Account Manager.

Other Responsibilities:

- Ensures high quality and latest updates of data and information on all sales activities in CRM (Dynamics) within his/her zone of responsibility.
- Participates in implementation of improvements made by the company.
- Follows Internal Rules Regulations, in due time provides and correctly processes internal documents determined by the company.
- Constantly improves and shares knowledge of the companies Offer and quality of production, new tools and technologies.
- Constantly increases the level of the professional development and own area of technical expertise through the training arranged by the company, and also independently.
- Participates in trade shows and other company events when required.
- Carries out other requests of the company management concerning activity of the company.
- Bears full responsibility for high-quality performance of the job duties, observance of Company rules and the labor legislation of the country.

Preferred candidate profile - Broad technical knowledge in Metal cutting tools.

- Robust competence on [area of expertise]
- Structured, business orientated approach to support a diverse and

geographically spread team with technical competence.




- Ability to manage customer requests and business issues effectively within a complex and global matrix organization, capable of leveraging functional resources working in a matrix organization
- Ability to listen to customers and sales project teams to understand underlying needs and ensure suitable technical solutions are delivered to secure profitable business for company.
- Requires comprehensive knowledge of relevant software programs, e.g. CAD/CAM
- Knowledge in the field of digital technologies in metalworking (industry 4.0).
- Knowledge of LEAN processes.
- Knowledge of advanced metal cutting machining methods.
- Experience of project work and project management (engineering and productivity increasing)
- Obtains practical knowledge in the effective use of companies Sales Tools, including, but not limited, to Productivity Improvement Programs (PIP), Value Selling, and Productivity Analyzer (PA), Dynamics (CRM System)
- Ability to apply digital tools of Office 365 in daily work with internal and external stakeholders (ex., Teams and etc.).
- Strong execution capabilities for technical deployment of products and ensuring that the work is considered to be closed in order that a commercial deal can be closed by the Account Manager.
- Able to create synergy, collaborate and gain commitment to execute action plan.
- Be structured and well organized including time management skills.
- Strong execution capabilities
- Being a good communicator and skilled at making technical presentations in front of a targeted group.
- Shows high skills in communicating in the English language, both verbally and in writing.
- Works in line with companies Core Values Solid and proven technical experience with engineering cutting tools skills and knowledge.
- Min 6-12 years of relevant experience
- Proven track record in delivering good business results.
- Solid knowledge of commercial and technical terms and conditions with industrial customers.
- Relevant experience from Master CAM.
- Relevant application knowledge
- Project management knowledge and experience is an advantage
- Knowledge and experience of managing external and internal customer relationships is an advantage.
- People management experience is an advantage

Education: Degree or equivalent qualification in mechanical/manufacturing engineering or a related field. 5- 10 yrs experiance into application engineering from cutting tool industry

📌 Application Specialist -For Well Known Cutting Tools MNC (Belagavi)
🏢 Careerlink Consultants
📍 Belagavi