Job Title - Amazon Connect Engineer /n Skills - Amazon Connect, Contact Lens, Bedrock, Terraform, API & AWS /n Experience - 8 - 14 years /n Locations - Greater Noida, Bengaluru, Hyderabad, Pune, Gurugram & Chennai /n /n We at Coforge are hiring an Amazon Connect Engineer with the following skillset: /n /n Key Responsibilities - /n /n

- Provide Level 2 engineering and development support for the Amazon Connect contact center platform, ensuring stability, optimal performance, and timely resolution of incidents, defects, and minor enhancements.

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- Provide Level 2 support for Amazon Connect, including contact flows, routing profiles, queues, hours of operation, and agent configurations.

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- Troubleshoot and resolve incidents and service requests within agreed SLAs, escalating to Level 3 teams or AWS Support when required.

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- Develop and enhance Amazon Connect contact flows in accordance with best practices.

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- Support integrations with downstream systems, including CRM platforms, AWS Lambda, APIs, and reporting solutions.

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- Perform configuration changes, releases, and BAU updates in line with established change management processes.

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- Support call recordings, operational metrics, alarms, and basic reporting requirements.

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- Maintain technical documentation and provide inputs for operational handovers, governance reporting, and knowledge management.

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- Strong hands-on experience with Amazon Connect, including Level 2 support and development activities.

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- Experience working with AWS services such as Lambda, IAM, CloudWatch, and S3.

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- Good understanding of contact center concepts, including IVR, call routing, queues, and SLAs.

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- Experience supporting production systems in a regulated or enterprise setting.

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- Ability to work effectively within an ITIL-aligned BAU support model.

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📌 Amazon Connect Engineer (Noida)
🏢 Coforge
📍 Noida