Location- Pune
Shift Timings- Night Shift

What can you expect?

An opportunity to understand services which are integral part of Insurance broking lifecycle
A place to exhibit your skills, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert
Our team is new but growing at quick pace and most of our colleagues have an average experience of 3 years. We are one big family that takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey.

What is in it for you?

Learn about new services and transitions of new work
Pick up new skills like reporting, trainer and subject expert
This is the place for you if you are interested in doing Insurance Certifications in US geography
Other benefits as per HR policies

Responsibilities

Be an integral part of a growing team, play a key role in building and transitioning functional capability to the service centre




Be responsible for the review of policy wordings across various industry segments as per established and best practices
Meet SLAs on Accuracy, Productivity and TAT as per agreed standards
Handle escalated calls, complaints, questions, and queries as necessary
Act as a mentor to team to ensure they have working knowledge of systems and established processes. Ensure up-skilling of team as per requirement
Ideate and identify opportunities for process improvements, calibrate and streamline processes
Escalate delays and queries appropriately after due investigation
Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
Ensure operational risks are highlighted on time and escalate the same to proper authorities for corrective action
Adhere to data and information security guidelines

Qualifications
Graduate in any field

Required Skills
Flexible working in any shifts as per business requirement
Have worked in Insurance Broking related services like Policy Admin, Policy Review/Wordings or Certificates
Excellent command on written and oral communication

Preferred Skills
Communication & Influencing
Analytical ability & Decision Making
Planning and Organizing
Prioritization with Client Focus
MS-Office skills

📌 Administrator - Insurance Operations (ACS) (Pune)
🏢 Marsh
📍 Pune