COMPULSORY
Complete the Google Form: https://forms.gle/S9mTNAnCArGf4JAX8

Role Description
This is a full-time remote role for a Healthcare - Service & Front Desk Executive at a client of RemoteOneTeam located in the USA.

The Healthcare - Service & Front Desk Executive will be the first point of contact for patients, therapists, and staff, managing the day-to-day operations of the front office remotely. Your role is vital in ensuring smooth communication and efficient patient flow.

Key Responsibilities:
Financial & Administrative Support:

Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance advantages and handle co-pay collection.
Scheduling & Coordination:

Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
Patient Management:

Assist clinic therapists, monitor patient evaluations, and track patient discharge lists.



Proactively address patient no-shows and cancellations to ensure continuity of care.

Required Skills & Qualifications:
Experience:

Minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling.
Communication:

Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
Software Proficiency:

Experience with Electronic Medical Records (EMR) systems such as

Epic, AthenaHealth, or WebPT

is required. Proficiency in

Microsoft Office

(Word, Excel) and

Google Applications

(Sheets, Docs, Calendar) is a plus.
Work Hours:

You must be available to work from

Monday to Thursday, 5:30/6:30 PM to 4:30/5:30 AM IST, and Friday, 5:30 PM to 2:30/3:30 AM IST.

📌 US Healthcare - Service & Front Desk Executive (USA Remote) (Mumbai)
🏢 Team-91
📍 Mumbai