Team Leader – International BPO | Seller Support

Location: Mundhwa–Kharadi, Pune
Work Mode: WFO
Salary: Up to ₹7 LPA
Shift: Rotational & Rotational Weekoff
Working: 5 Days

Key Responsibilities

- Lead and manage a team in an International E-Commerce/Seller Support process.
- Monitor KPIs including CSAT, Quality & AHT.
- Handle escalations and ensure timely resolutions.
- Coach team members and drive performance improvement.
- Ensure process adherence and deliver customer experience targets.

Requirements

- 1+ year of Team Leader experience on paper.
- Mandatory International BPO + E-Commerce/Seller Support experience.
- Strong leadership, communication, and problem-solving skills.
- Comfortable with rotational shifts and offs.

Note: Final Interview Round – Walk-in.

Interested candidates can reach out to +91-XXXXXXXXXX
HR Sanchi

Pay: ₹600,000.00 - ₹700,000.00 per year

Advantages:

- Provident Fund

Work Location: In person

📌 Team Lead (India)
🏢 Transcom
📍 India