About the RoleWe are looking for a young, energetic and responsible Service Coordinator who is keen to learn and build a career in service operations and facility management.

The candidate will be responsible for coordinating customer service requirements, assigning jobs to service engineers/technicians, following up on work progress and ensuring timely closure of service calls.

This is a hands-on coordination role where the candidate will learn about HVAC/AC services, customer management, service operations, MIS and team coordination.

- Key ResponsibilitiesReceive and register customer service complaints/calls through the company’s service management system.
- Understand the customer requirement and coordinate with the appropriate service engineer/technician.
- Allocate service calls to engineers/technicians based on location, skill and availability.
- Follow up with engineers for timely attendance and resolution of service calls.
- Keep customers updated regarding engineer visits, work status and expected completion.




- Monitor pending/open calls and ensure regular follow-up until closure.
- Coordinate preventive maintenance (PPM) activities and ensure scheduled visits are completed on time.
- Collect service reports, job completion reports and other required documents from technicians.
- Coordinate with customers for approvals, quotations, material requirements and completion confirmation.
- Escalate delays, technical issues and customer concerns to the senior team.
- Maintain daily service MIS and provide updates on pending, completed and overdue calls.
- Coordinate with regional technicians/vendors and ensure proper documentation.
- Support the operations team in maintaining SLA and service performance.
- Learn the company’s CRM/service management process and gradually take responsibility for assigned customers/accounts.

📌 Technical Support Executive (Navi Mumbai)
🏢 Premium Tech Solutions
📍 Navi Mumbai