CUSTOMER SUPPORT EXECUTIVE – INBOUND VOICE PROCESS

Location: Vadodara

Job Type: Full-Time

Process: Inbound Customer Support

Shift: Rotational Day & Night Shifts

Women Candidates: Day Shift Only

ABOUT THE ROLE

We are hiring enthusiastic and customer-focused candidates for the position of Customer Support Executive – Inbound Voice Process. The selected candidates will be responsible for handling customer calls, understanding their concerns, providing appropriate solutions, and delivering an excellent customer experience.

KEY RESPONSIBILITIES

* Handle inbound customer calls and resolve queries professionally.

* Understand customer concerns and provide accurate information and solutions.

* Maintain a positive and professional approach while interacting with customers.

* Record and update customer information accurately in the system.

* Follow company policies, process guidelines,



and quality standards.

* Escalate complex issues to the appropriate team when required.

* Meet assigned performance and customer service targets.

ELIGIBILITY CRITERIA

* Freshers and experienced candidates can apply.

* Good communication and customer-handling skills.

* Positive English communication skills preferred.

* Basic computer knowledge.

* Strong problem-solving and interpersonal skills.

* Candidates who are comfortable working rotational day and night shifts.

WHY JOIN US?

* Supportive and professional work environment

* Career growth and learning opportunities

* Comprehensive training and development

* Safe and professional workplace

📌 Customer Support Executive (Vadodara)
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