Job SummaryJob Responsibilities:

- Batch Scheduling & Operations
- Create, modify, and maintain ControlM jobs, folders, calendars, and dependencies.
- Perform job scheduling, promotion, and migration across environments (Lower Higher).
- Execute adhoc, emergency, and mass operations (hold, release, rerun).
- Manage time zones, daylight saving changes, and yearend calendar activities.

Skill Requirement:Technical Skills Required:

- Strong handson experience with BMC ControlM (EM, Server, Agent).
- Expertise in job scheduling concepts, calendars, conditions, resources.
- Working knowledge of Linux/Unix, shell scripting basics.
- Experience in HA/DR concepts and batch recovery.
- Familiarity with cloudhosted ControlM environments (Azure / AWS).

Other Requirement:Application & Stakeholder Coordination:

- Coordinate with application teams for onboarding, cutovers, and migrations.
- Provide application rollout and batch automation support.
- Communicate proactively with application owners, infra teams, and business users.
- Participate in change reviews and CAB meetings.

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents while adhering to SLA and quality standards. This position requires in-depth expertise in BMC Control M and PowerShell, facilitating effective communication and documentation, and driving customer satisfaction by actively engaging with stakeholders.

Key Responsibilities:

1. Ensure timely resolution and quality compliance of escalated tickets and incidents by analyzing issues using BMC Control M and PowerShell, thereby meeting agreed SLAs and enhancing operational efficiency.
2.



Mentor team members and administrators, prepare standard operating procedures, and maintain effective documentation, while facilitating knowledge sharing to improve team performance and service delivery.
3. Validate change order implementation plans and human error compliance by utilizing PowerShell scripts for automated checks, and contribute to capacity planning initiatives to optimize resource allocation.
4. Actively participate in customer meetings to understand issues faced, ensuring positive customer feedback and satisfaction through effective problem-solving and communication.
5. Validate analyses such as root cause analysis and trend analysis using Python for data processing, and prepare reports to present performance insights to key business stakeholders.

Skill Requirements:

1. In-depth expertise in BMC Control M for job scheduling and automation.
2. Proficient in PowerShell scripting for system administration and task automation.
3. Strong analytical skills with proficiency in Python for data analysis and reporting.
4. Excellent communication and presentation abilities to engage with business stakeholders.

Other Requirements:

1. ITIL Foundation Certification is optional but valuable for this role.
2. BMC Control M Certification is preferred.

Role Summary
The ControlM qualified is responsible for endtoend batch scheduling, monitoring, and support of enterprise workloads using BMC ControlM across multiple environments (Prod / NonProd). The role ensures reliable job execution, SLA adherence, incident resolution, and continuous improvement in batch operations, including HA/DR readiness and automation enhancements.

📌 SME - BMC Control M, Python (India)
🏢 HCL Technologies
📍 India