About Us

Clevuh Culture Pvt. Ltd. is a growing BPO providing customer support and operations services to leading D2C brands, including Ghar Soaps and Plix Life.

We are looking for a detail-oriented and experienced Quality Analyst who can help us maintain high standards of customer interactions and continuously improve process quality.

About the Role

We are hiring a Quality Analyst to audit customer interactions across calls, emails, and chats, identify gaps against defined quality parameters, and drive continuous improvement across the floor.

This is a critical role that directly contributes to maintaining client relationships, process compliance, and overall customer experience.

Key Responsibilities

- Audit agent interactions (calls/emails/chats) against defined quality parameters and client SOPs.
- Identify errors, miscommunication, process deviations, and compliance gaps, and document findings accurately.
- Provide structured and constructive feedback to Agents and Team Leaders.
- Conduct regular calibration sessions with Operations and Training teams to ensure consistent quality scoring.
- Maintain quality scorecards, trackers, and reports using MS Excel/Google Sheets.
- Perform root-cause analysis of recurring errors and recommend corrective action plans.
- Immediately flag high-risk, sensitive, or escalation-worthy interactions to Team Leaders/Management.
- Work closely with the Training team to identify knowledge and skill gaps and recommend refresher training.
- Ensure strict adherence to client-specific SOPs, compliance requirements, and communication guidelines.




- Support management in identifying trends and opportunities for improving overall process quality.

Requirements

- Excellent spoken and written English communication skills — Mandatory, no compromise.
- Minimum 1 year of experience as a QA/Quality Analyst in a BPO/call center workplace.
- Experience in voice, email, or chat processes preferred.
- Strong attention to detail with the ability to provide objective and unbiased feedback.
- Good working knowledge of MS Excel/Google Sheets for reporting and tracking.
- Strong understanding of customer service standards and quality parameters.
- Ability to handle feedback and difficult conversations professionally and diplomatically.
- Good analytical and problem-solving skills.
- Graduate preferred, but not mandatory for the right candidate.

What We Offer

- ₹23,000 – ₹27,000 CTC per month, based on experience and interview performance.
- Growth opportunities toward Senior QA, Team Leader, or Training roles.
- Stable, full-time employment with a growing organization.
- Opportunity to work with leading D2C brands and gain exposure to multiple customer support processes.

Apply Now

If you are an experienced QA professional with strong communication skills and a passion for maintaining service quality, we would love to hear from you!

Location: Mohali, Punjab
Work Mode: Work from Office
Experience: Minimum 1 Year in BPO Quality/QA

Pay: ₹23,000.00 - ₹27,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Experience:

- Quality Analyst In BPO: 1 year (Required)

Language:

- English (Required)

Willingness to travel:

- 100% (Preferred)

Work Location: In person

📌 Voice/Email Process Quality Analyst | 1+ Year Experience | Mohali | ₹23K–₹27K CTC (Sohana)
🏢 Clevuh Culture Private Limted
📍 Sohana