HCLTech – Sr. Technical Consultant | Service Now
Employment Type: Permanent
Payroll: Techno Core 360
Client / Company: HCLTech
Engagement: Project-wise deployment
Work Mode: Permanent Remote
Location: India
Experience: 5–7 Years of relevant Service Now experience
Open Positions: 3
Role: Sr. Technical Consultant
Position Overview
We are looking for experienced Sr. Technical Consultants with solid hands-on Service Now expertise for project-wise deployment with HCLTech . The positions are focused on specialized Service Now areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .
The ideal candidate should have strong technical consulting experience, Service Now configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities
Service Now CSA and relevant CIS certification are mandatory for all positions.
Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)
Primary Focus
Service Now CRM/CSM + AI capabilities
Mandatory Skills
- Strong hands-on experience with Service Now CRM / CSM
- Experience with Service Now AI / AI capabilities
- Service Now configuration
- Technical consulting
- Customer-facing technical documentation
- Demo / lab instance configuration
- Accelerator / technical accelerator development
- Customer coaching and enablement
- Service Now CSA – Mandatory
- CIS certification in relevant domain – Mandatory
- 5–7 years of relevant Service Now experience
Preferred / Supporting Skills
- GenAI / Artificial Intelligence
- Service Now product accelerators
- Demo scripts and technical walkthroughs
- Delivery guides
- Knowledge transfer
- Recorded walkthroughs
- Agile methodology
Position 2 – Sr. Technical Consultant – Creator Workflows
Primary Focus
Service Now Creator Workflows
Mandatory Skills
- Service Now Creator Workflows – Mandatory
- Service Now App Engine / App Engine Studio
- Service Now configuration
- Workflow and process automation
- Technical consulting
- Accelerator / technical accelerator development
- Demo / lab instance configuration
- Technical documentation
- Customer enablement
- Service Now CSA – Mandatory
- CIS certification in relevant domain – Mandatory
- 5–7 years of relevant Service Now experience
Preferred / Supporting Skills
- Application development using Service Now App Engine
- Process automation
- Demo scripts
- Technical walkthroughs
- Delivery guides
- Knowledge transfer
- Recorded walkthroughs
- Agile methodology
Position 3 – Sr. Technical Consultant – CRM / CSM
Primary Focus
Service Now CSM / CRM
Mandatory Skills
- Service Now CSM – Mandatory
- Service Now CRM
- Customer Service Management
- CSM implementation and enhancement
- Service Now configuration
- Case Management
- Customer / Account / Contact Management
- Technical consulting
- Demo / lab instance configuration
- Technical documentation
- Customer enablement
- Service Now CSA – Mandatory
- 5–7 years of relevant Service Now experience
Preferred / Supporting Skills
- CSM implementation
- CSM enhancements
- Service Now CRM capabilities
- Customer coaching
- Technical walkthroughs
- Delivery guides
- Knowledge transfer
- Agile methodology
Common Responsibilities – All Positions
- Work as a Sr. Technical Consultant on Service Now-focused customer projects.
- Configure and demonstrate Service Now solutions based on project and customer requirements.
- Develop technical accelerators and reusable solution components.
- Configure and maintain demo / lab instances for customer demonstrations.
- Prepare customer-facing technical documentation, delivery guides and demo scripts.
- Conduct technical walkthroughs and product demonstrations.
- Support customer coaching, enablement and knowledge-transfer activities .
- Translate technical requirements into practical Service Now solutions.
- Collaborate with internal and customer stakeholders during solution development and demonstrations.
- Contribute to Agile delivery activities and technical knowledge-sharing initiatives.
Mandatory Certification
Candidates must hold:
- Service Now Certified System Administrator (CSA) – Mandatory
- CIS – Certified Implementation Specialist in the relevant domain – Mandatory
Relevant CIS certification should align with the position being considered.
Common Technical Keywords
Service Now | Sr. Technical Consultant | Technical Consultant | CSA | CIS | Service Now Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile
Candidate Profile Summary
We are seeking 5–7 years experienced Service Now professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.
Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .
Requirement Mapping
Position 1 – AI / CRM / CSM:
Service Now + CSM/CRM + AI + CSA + Relevant CIS
Position 2 – Creator Workflows:
Service Now + Creator Workflows / App Engine + CSA + Relevant CIS
Position 3 – CRM / CSM:
Service Now + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS
Important Screening Rule
CSA + relevant CIS + position-specific primary sk
📌 Sr. Technical Consultant | ServiceNow (India)
🏢 HCLTech
📍 India