Project Coordinator
Location: Ghāziābād, Uttar Pradesh, India
Industry: Education
Work Setting: Hybrid

Are you an organized project coordinator with experience supporting ERP environments, managing Jira projects, tracking SLAs, and maintaining high-quality documentation?
We are seeking a Project Coordinator & Document Controller to support Finance ERP operations and project delivery by ensuring effective coordination of project activities, issue management, reporting, and documentation governance.

This role serves as the operational bridge between business users, project managers, functional teams, and technology vendors while maintaining solid control over project execution, support processes, and knowledge management.

The ideal candidate combines expertise in ERP support, Jira administration, project coordination, SLA management, reporting, document control, and stakeholder communication with exceptional organizational skills and attention to detail.

Key Responsibilities
ERP Operations & Project Coordination
Support daily operational and administrative activities across the Finance ERP ecosystem.

Assist with ERP implementation, enhancement, and support projects.

Coordinate project activities, timelines, and deliverables.

Ensure project tasks progress according to established schedules.

Support ERP module deployments and business process initiatives.

Jira Administration & Project Tracking
Create and maintain project boards, workflows, and dashboards in Jira.

Configure project structures, task hierarchies, and tracking mechanisms.

Log, classify, assign, and monitor: Tasks
User Stories
Change Requests
Defects
Project Deliverables
Milestones
Track project status and communicate progress to stakeholders.

Support project governance and accountability processes.

Stakeholder Coordination
Act as a liaison between: Business Users
Finance Teams
Functional Leads
ERP Consultants
Technical Vendors
Project Managers
Facilitate communication across teams.

Coordinate requests, escalations, and project dependencies.

Ensure alignment between business objectives and delivery activities.

Project Administration
Support project planning and execution activities.

Monitor dependencies, risks, and action items.

Coordinate meetings, follow-ups, and progress reviews.

Assist with rollout planning and implementation activities.

Maintain project schedules and status updates.

Support & Incident Management
Ticket Management
Manage support requests through systems such as: Jira
Service

Now
Freshdesk
Similar Ticketing Platforms
Log, categorize, prioritize, assign, and track incidents.

Ensure issues are processed according to defined procedures.





Monitor ticket progress through resolution.
SLA Monitoring & Compliance
Track compliance with Service Level Agreements (SLAs).

Monitor: Response Times
Resolution Times
Escalation Timelines
Backlog Trends
Identify tickets at risk of SLA breaches.

Escalate unresolved issues appropriately.

Help improve support performance and customer satisfaction.

Issue Escalation & Resolution Support
Coordinate issue resolution efforts.

Escalate bottlenecks to consultants, vendors, and support teams.

Track actions until closure.

Maintain visibility of critical issues.

Support continuous service improvement initiatives.

Reporting & Analytics
Operational Reporting
Prepare weekly and monthly reports including: Support Metrics
Open vs.

Closed Tickets
SLA Compliance Rates
Response Time Analysis
Resolution Performance
Escalation Tracking
Project Metrics
Task Completion Status
Milestone Progress
Burn-Down Tracking
Project Health Indicators
Change Request Status
System Metrics
System Availability
User Support Trends
Recurring Issues
Operational Performance Indicators
Data Analysis & Insights
Analyze ticket volumes and support trends.

Identify recurring user challenges.

Recommend: Process Improvements
Training Opportunities
System Enhancements
Support data-driven operational decisions.

Improve ERP support effectiveness.

Document Control & Knowledge Management
Document Governance
Serve as the primary Document Controller for ERP programs and operational activities.

Responsibilities
Maintain strict version control.

Enforce document naming standards.

Manage document repositories.

Ensure document accuracy and accessibility.

Support audit readiness and compliance requirements.

Documentation Development
Create and maintain: Operational Documentation
Standard Operating Procedures (SOPs)
User Manuals
Process Guides
Functional Documentation
Project Documentation
Business Requirement Documents (BRDs)
Functional Requirement Specifications (FRSs)
Sign-Off Documents
Change Logs
Cutover Plans
Period-End Close Procedures
Process Documentation
Workflow Diagrams
Process Maps
Training Materials
Knowledge Articles
Repository Administration
Maintain centralized repositories utilizing tools such as: Share

Point
Confluence
Microsoft Office 365
Document Management Systems




Ensure stakeholders have access to current and approved documentation.
ERP & Systems Support
ERP Ecosystem Support
Support operational processes across ERP platforms such as:
SAP
Oracle ERP
Microsoft Dynamics
Unit4
Similar Enterprise ERP Platforms
Assist with: User Access Coordination
Testing Activities
Functional Support
Documentation Updates
Process Governance
Testing Coordination
Organize and support functional testing sessions.

Coordinate user testing activities.

Track test results and defects.

Ensure testing documentation is complete.

Support deployment readiness activities.

Qualifications
Education
Preferred
Bachelor's Degree in: Information Technology
Business Administration
Information Systems
Project Management
Related Discipline
Experience
Required
2-5 years of experience in: Project Coordination
ERP Support
Technical Documentation
IT Operations
PMO Support
Experience coordinating cross-functional initiatives.

Experience supporting enterprise applications and ERP environments.

Technical Skills
Project & Work Management
Required
Jira Administration
Project Boards
Workflow Configuration
Task Tracking
Project Reporting
Preferred
Agile Methodologies
Waterfall Project Delivery
Ticketing & Service Management
Required
Ticket Lifecycle Management
SLA Monitoring
Incident Tracking
Escalation Management
Platforms
Jira
Service

Now
Freshdesk
ERP Knowledge
Experience supporting:
SAP
Oracle
Unit4
Microsoft Dynamics
Enterprise Finance Systems
Reporting & Analytics
Required
Advanced Microsoft Excel
Pivot Tables
Dashboards
KPI Reporting
Operational Metrics Analysis
Documentation & Knowledge Management
Required
SOP Writing
Process Documentation
Version Control
Technical Documentation
Tools
Share

Point
Confluence
Microsoft Office Suite
Preferred Knowledge
Governance & Best Practices
ITIL Framework
Incident Management
Problem Management
Change Management
Service Delivery Processes
Project Methodologies
Agile
Scrum
Waterfall
Professional Competencies
Organization & Planning
Attention to Detail
Documentation Excellence
Stakeholder Management
Communication Skills
Problem Solving
Prioritization
Multi-Tasking
Coordination
Accountability

Core Competencies
Project Coordination
ERP Support
Jira
SLA Management
Incident Management
Service Delivery
Technical Documentation
Document Control
Share

Point
Confluence
Business Requirements
SOP Development
Change Management
Reporting & Analytics
Excel
Finance ERP Operations
PMO Support
Knowledge Management

📌 Project Coordinator (Ashok Nagar Colony)
🏢 SoTalent
📍 Ashok Nagar Colony