Job Title: HR Operations Head – GCC
Location: Hyderabad
Reports To: Head of HR.

Role Summary
We are looking for a hands-on, execution-driven HR Operations Lead to manage and scale end-to-end HR operations for our Global Capability Center (GCC).

This role is responsible for flawless delivery across the employee lifecycle, payroll oversight, compliance governance, HR systems accuracy, and process efficiency.

The ideal candidate thrives in fast-paced, high-growth environments and has a strong bias for action, operational discipline, and process rigor.

Key Responsibilities
1.

End-to-End HR Lifecycle Execution
Drive onboarding, confirmations, transfers, exits, documentation, and employee records management.

Ensure 100% accuracy and SLA adherence across lifecycle processes.

Reduce turnaround times (TAT) through process optimization.

Act as escalation SPOC for operational HR issues.

2.

Payroll & Benefits Governance
Manage payroll inputs, validation, reconciliation, and coordination with vendors.

Ensure zero payroll errors and 100% statutory compliance.

Oversee benefits administration, claims resolution, and renewals.

Maintain audit-ready documentation at all times.

3. HR Systems & Data Accuracy
Own HRIS data integrity and system workflows
Monitor data accuracy through periodic audits.

Generate HR dashboards, headcount reports, and compliance trackers.

Partner with IT for system enhancements and issue resolution.

4.

Compliance & Audit Readiness
Ensure adherence to labor laws, statutory filings, and internal policies.

Lead internal and external audits.

Maintain policy documentation and SOP governance.





Identify and proactively close compliance gaps.

5.

Process Excellence & Automation
Standardize HR operations across GCC.

Implement automation and workflow tools to reduce manual effort.

Track operational KPIs and drive continuous improvement.

Eliminate process inefficiencies and duplication.

6.

Vendor & Stakeholder Management
Manage payroll, benefits, and background verification vendors.

Conduct periodic vendor performance reviews.

Partner closely with Business HR, Finance, TA, and Legal teams.

Ensure alignment between global policies and local execution.

Ideal Candidate Profile
8–12 years of HR experience with strong focus on operations.
4+ years in GCC / Shared Services / MNC environment.

Hands-on payroll management experience.

Strong HRIS ownership and reporting capability.

Proven experience in high-volume, high-growth environments.

Strong documentation and process orientation.

Execution Competencies Required
Robust operational control mindset
Attention to detail & accuracy
Data-driven decision-making
Problem-solving under pressure
SLA & KPI management
Process governance & audit readiness
High ownership & accountability

Performance Metrics
100% payroll accuracy
SLA adherence > 98%
Zero compliance escalations
Reduction in HR lifecycle TAT
Audit observations closure rate
HR data accuracy score

What Success Looks Like in 6–12 Months
HR operations fully standardized across GCC
Clear SLA dashboard with weekly tracking
Payroll delivered without rework or escalations
All processes documented and audit-ready
Improved employee experience through faster response times

📌 Head Of HR Operations (Hyderabad)
🏢 Xander America
📍 Hyderabad