This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance. Key Responsibilities: 1. Delivery Excellence&Operational; Performance (35%) On-Time Delivery Ownership. - Ensure consistent achievement of delivery commitments across all projects and accounts. - Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence. - Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.Resource&Capacity; Optimization. - Lead workforce planning, forecasting, project allocation, and utilization management. - Optimize resource deployment to maximize productivity while maintaining quality standards. - Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence- Develop scalable delivery frameworks, SOPs, and best practices. - Improve throughput and turnaround times through Lean operational practices. - Standardize planning and execution methodologies across teams. Digital&Automation; Adoption - Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows. - Drive technology adoption to improve productivity, quality, and delivery speed.• Identify opportunities for workflow digitization and process simplification. 2. Quality Excellence&Continuous; Improvement (30%) Build a Quality-First Culture - Transform quality from an inspection function into an organizational mindset. - Ensure quality ownership remains within delivery teams and not solely with QC functions. - Promote prevention-based quality practices across all programs.Quality Management Framework. - Strengthen and continuously improve Quality Management Systems (QMS). - Define quality standards, review mechanisms, and process controls. - Ensure adherence to internal and client-specific quality requirements. Root Cause Analysis&Corrective; Actions - Institutionalize RCA methodologies to eliminate recurring issues. - Drive continuous improvement initiatives using data and quality metrics. - Create closed-loop feedback systems between production, QC, and customer teams. Quality Performance Management Monitor and report:- First-Time-Right (FTR) - Rework % - Defect rates - Client escalations. - Customer satisfaction metrics 3. Productivity&Profitability; Management (20%) Productivity Leadership - Establish productivity baselines and improvement targets across business units. - Develop measurement systems for output, efficiency, and utilization. - Drive continuous productivity improvements through process optimization and workforce capability enhancement.Operational Efficiency. - Identify and eliminate process waste, delays, and effort leakages.



- Improve delivery margins through effective utilization and workflow optimization. - Leverage automation and standardization to increase overall throughput. Performance Analytics - Implement dashboards and KPI reviews for operational decision-making.- Conduct regular performance reviews with managers and team leaders. - Use predictive analytics for forecasting workload, capacity, and delivery performance. 4. Client Success&Business; Growth (10%) Strategic Client Partnership - Develop strong relationships with key clients across the US and UK markets. - Understand client business objectives and align delivery strategies accordingly. - Act as a trusted operational advisor for delivery and quality improvement initiatives.Account Growth Support - Partner with Sales and Account Management teams to support account expansion. - Improve customer retention through consistent delivery performance and service excellence. - Identify opportunities for additional services, efficiencies, and value creation. Governance&Communication; - Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs). - Present delivery, productivity, quality, and growth metrics to clients and leadership teams. - Ensure transparent communication of risks, actions, and improvement plans. 5. People Leadership&Organization; Development (5%) High-Performance Culture - Build a culture of accountability, ownership, discipline, and customer focus. - Establish explicit performance expectations linked to delivery, productivity, and quality outcomes. - Drive recognition and performance management programs.Leadership Development - Coach and mentor General Leads, Team Leads, and future managers. - Build leadership succession pipelines for organizational growth. - Develop capabilities aligned with future Delivery Head requirements. Candidate Profile Experience - 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments. - Proven track record of improving delivery performance, productivity, and customer satisfaction. Quality&Process; Excellence - Strong exposure to Quality Management Systems (QMS). - Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred. - Experience building or leading a Quality Center of Excellence (COE)



is highly desirable. Commercial&Operational; Acumen - Strong understanding of utilization, productivity, project profitability, and operational metrics. - Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms. - Expertise in dashboard reporting and data-driven decision-making. Client Management- Experience working with international clients, particularly in US and UK markets. - Demonstrated success managing strategic client relationships and governance programs. Leadership Competencies. - Results-oriented and execution-focused. - Strong problem-solving and decision-making capabilities.- High accountability and ownership mindset. - Ability to influence stakeholders and lead organizational change. - Strong communication and team development skills. Success Progression: Phase 1: Delivery Stabilization - Improve On-Time Delivery performance. - Strengthen Quality COE processes.- Increase First-Time-Right (FTR) metrics. - Improve resource utilization and delivery governance. Phase 2: Productivity&Growth; Acceleration - Drive measurable productivity improvements. - Reduce operational leakages and rework. - Embed automation and AI-driven workflows. - Support account expansion through exceptional delivery performance. Phase 3: Enterprise Delivery Leadership - Lead multiple delivery functions and business units.- Own delivery, quality, productivity, and customer success at a broader organizational level. - Contribute to strategic planning, capacity expansion, and organizational growth initiatives. - Demonstrate readiness for owing Operations responsibilities. Success Definition for the Role A successful Operations Manager at Indovance consistently delivers:- On-Time Delivery Excellence - Best-in-Class Productivity&Utilization; - Superior Quality&Customer; Satisfaction - Scalable Business Growth Through Operational Excellence About Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website -

📌 Operations Manager– Delivery Excellence, Mumbai (India)
🏢 Recognized
📍 India