WE’RE HIRING | CLIENT EXPERIENCE & RELATIONSHIP MANAGERWe’re looking for someone who believes that client handling begins with listening, not selling.Our clients often come to us at important and difficult moments in their lives. They may be confused, emotionally overwhelmed, looking for clarity, or simply trying to understand what their next step should be.We need someone who can listen patiently, understand deeply, guide thoughtfully and build a relationship that lasts beyond a single consultation.This is not a conventional customer service role.It is a combination of Client Experience, Relationship Management, Advisory, Business Intelligence and Growth.THE ROLE :You will be the single point of contact for our clients across their entire journey.From the first conversation to booking a consultation, welcoming them into the experience, following up afterwards and staying connected with them for future requirements, you will be responsible for ensuring that every client feels heard, valued and well taken care of.At the same time, you will use the information and insights gathered from clients to help the business understand who our customers are, what they need and how we can reach more people like them.WHAT YOU’LL BE RESPONSIBLE FOR :CLIENT CONVERSATIONS & EMPATHYSpeak with clients over calls, WhatsApp and other communication channelsListen patiently and understand what the client is going throughAsk the right questions to understand their concerns, expectations and requirementsIdentify the underlying need rather than simply responding to the immediate questionCommunicate with warmth, patience and emotional intelligenceMake clients feel comfortable enough to openly share their concernsNever make the interaction feel transactional or scriptedCLIENT ADVISORY & SERVICE MAPPING Our services span Numerology, Astrology, Kundli consultations, Healing and other specialised offerings.You will need to understand these services well enough to identify:What does this client need?What problem are they trying to address?Which service is most relevant to them?You will then guide the client towards the appropriate service and help them take the next step.This is not about hard-selling.It is about understanding the person first and then connecting their need to the right solution.END-TO-END CONSULTATION MANAGEMENTOnce a client decides to proceed, you will own the journey:Schedule and book consultationsSend meeting invites and confirmationsCoordinate calendars and ensure there are no gapsWelcome the client before their consultationEnsure they have everything they need for the sessionCoordinate with the internal team wherever requiredFollow up after the consultationEnsure any post-consultation requirements are completedRemain available as the client's ongoing point of contactYour responsibility is to make sure that nothing falls through the cracks.CLIENT RELATIONSHIP MANAGEMENTThe relationship doesn't end when the consultation ends.You will maintain meaningful, long-term relationships with clients by:Staying connected with existing clientsUnderstanding their future requirementsSharing relevant offerings and updatesReaching out during relevant festivals and occasionsSending birthday and anniversary wishesRemembering important client milestonesCreating opportunities for repeat engagementEnsuring clients feel that there is a real person behind the brandThe objective is to build relationships, not databases.CLIENT DATA & CRM MANAGEMENTYou will maintain a structured and accurate record of every client.This includes:Name and contact detailsEmail and locationConsultation historyServices takenImportant datesPreferences and relevant client informationFollow-up requirementsFuture opportunitiesCommunication historyYou should be comfortable working with CRM systems, spreadsheets and databases and have a strong eye for detail.DATA IS NOT JUST FOR RECORD KEEPING.It is an important business asset.CLIENT INSIGHTS & BUSINESS INTELLIGENCEThis is where the role goes beyond conventional client handling.You will analyse the data and identify patterns such as:What kind of clients are coming to us?What are their most common concerns?Which services are most in demand?Which cities or locations are generating demand?What are clients repeatedly asking for?What are the common objections before booking?Why do some clients convert while others don't?What additional services could be relevant to our existing clients?What emerging needs are we seeing?You will convert these observations into actionable business insights.WORKING WITH THE MARKETING & CONTENT TEAMYou will work closely with the marketing and social media teams to bring the voice of the customer into our marketing strategy.For example:If you notice that a large number of clients are approaching us with a particular problem, you should be able to tell the marketing team: "This is what people are struggling with. This is the language they are using. These are the questions they are asking. This is what they are looking for.



"These insights can then influence:Ad messagingContent topicsSocial media communicationCampaign strategyAudience targetingNew offersNew products and servicesCustomer journeysYou become the voice of the customer inside the organisation.GROWTH & NEW OPPORTUNITIESWe don't expect you to stop at analysing existing customers.You should constantly think:How do we reach more people who need these services?This could involve:Identifying new customer segmentsIdentifying cities and markets with potentialSuggesting new outreach opportunitiesIdentifying partnerships and communitiesIdentifying current service requirementsSuggesting ways to increase repeat engagementFinding opportunities to improve the overall customer journeyTHE PERSON WE ARE LOOKING FORWe are looking for someone who is human first and analytical second, but excellent at both.You should be:Highly empathetic and emotionally intelligentPatient and an excellent listenerSoft-spoken, warm and respectfulComfortable speaking with people from different backgroundsExcellent at communicationNaturally curious about people's lives and problemsOrganised and extremely detail-orientedComfortable handling multiple clients simultaneouslyCommercially aware without being pushyStrong with data and analysisComfortable with spreadsheets, CRM and customer databasesAble to identify patterns and turn them into insightsProactive about follow-upsExcellent at coordinating across teamsSomeone who genuinely cares about delivering a great client experienceMOST IMPORTANTLYWe don't want someone who thinks: "My job is to answer calls and book appointments. "We want someone who thinks: "Someone has trusted us with a problem in their life. How do I make sure they feel heard, understood and guided? "And then: "What can I learn from this interaction that can help us serve 100 more people like them? "That is the mindset we are looking for.WHAT SUCCESS LOOKS LIKEA successful person in this role will ensure that:Every client feels heard.Every enquiry is handled thoughtfully.Every consultation is managed seamlessly.Every follow-up happens on time.Every important client detail is captured.Every meaningful client insight reaches the right team.And the business continuously learns from its customers and grows.Experience in client relationship management, premium customer experience, hospitality, counselling-oriented customer interaction, consulting, relationship management, luxury services, wellness or high-touch service businesses would be valuable.Experience in spirituality, astrology, numerology or healing is a plus, but empathy, maturity, communication and analytical ability matter more.Location: GurgaonExperience: 3–7 yearsApply: If you are someone who can make a person feel genuinely heard while also seeing the bigger picture behind every conversation, we’d like to meet you.

📌 Client Experience & Relationship Manager (Haryana)
🏢 Aakriti's healverse
📍 Haryana