13 Sep
|
Hykon India
|
Bengaluru
13 Sep
Hykon India
Bengaluru
Hykon, a leading multi-crore company engaged in Power Electronics, Solar, Li-ion Battery and Electric Vehicles field, is seeking the following personnel for our Power Electronics Segment. Our product portfolio includes – UPS, Inverters, Servo Stabilizers, Solar water heaters, Lithium Ion Battery packs and Electric Three wheelers.
Job Purpose
Responsible for ensuring the efficient and effective delivery of high-quality service to customers, driving customer satisfaction, achieving operational excellence, and contributing to overall business growth within the state. Leads a team of service professionals, manages resources, and implements strategies to optimize service delivery and performance.
Primary Responsibilities
• Oversee and manage all service delivery operations within the Karnataka state
• Monitor and analyze service performance metrics
· response times -TAT, customer satisfaction, Service & AMC revenue , Implement improvements
• Achieve the service revenue and its collection targets
• Manage and optimize resource allocation (personnel, equipment, tools) to meet service demands effectively
• Manage the ASP / sub contractors appointments and their mode of operation
• Develop and implement strategies to improve service efficiency, productivity, and cost-effectiveness
• Ensure Team has following the company policies and regulations
• Ensure the Daily productivity in filed service and keep on improve
• Conduct performance reviews, provide feedback, and identify development opportunities for team members
• Develop and manage the service budget for the state, ensuring cost-effectiveness and effective resource utilization
• Monitor and control service expenses
• Prepare and present regular reports on service performance, key metrics, and initiatives to senior management
• Manage inventory related to service parts and equipment, as needed
Qualification & Work Experience
Diploma / B.Tech in Electronics
5 years as Manger service of a reputed Power electronics UPS company
Team strength handled – Minimum 25 engineers
Upload your latest CV including the following data
Last drawn gross salary
Expected monthly salary
Joining time (immediate/ 15days/ 30days/ 60 days)
📌 Manager Service (Bengaluru)
🏢 Hykon India
📍 Bengaluru