Position :- Assistant Manager – CRM & Database Reporting to (Job Title):Reports to Head Technology ApplicationsContract Type :- Full time renewable two-year contract, including six months’ probation.Working Hours :- 40 hours/week (Mon-Fri)Location :- Bengaluru / Ahmedabad (preferably Bengaluru)Last date to apply :- 21st September 2026About us:Sense International India, also known as Sense India, was established in 1997 as the first and only non-governmental organisation to support the development of comprehensive services for people with deafblindness and multiple disabilities throughout India. Sense India works in partnership with persons with deafblindness, their families, carers and professionals to ensure that everyone facing challenges because of deafblindness has access to advice, opportunities and support, we’ve been making an impact for last 27 years. We work with local, national and international partners, including governments to provide creative and practical solutions.Sense India is an equal opportunity employer and qualified persons with disabilities and women candidates are encouraged to apply. Sense India’s policies and procedures reflect our commitment adhering to child rights and protecting children and vulnerable adults from exploitation, neglect, violence and abuse. Our policies and procedures reflect our commitment to child rights and child protection. For more information, please visit our website www.Senseintindia.Org Sense India is expanding its scope and activities and is setting up a team of highly motivated and qualified professionals to lead its growth.Job purpose:The Assistant Manager – CRM and Database will be the backbone of Sense India’s donor data ecosystem. Working closely with the Head – Technology & Applications and Head - Public Engagement, the Assistant Manager will own and manage the Salesforce CRM, ensuring data quality, meaningful segmentation, and seamless support for the fundraising team as we build and scale our donor journey. This is a hands-on, high-impact role that sits at the intersection of technology, data, and mission-driven fundraising.Key ResponsibilitiesSalesforce CRM AdministrationOwn, configure, and maintain the Salesforce CRM platform (Nonprofit Success Pack preferred)Manage user accounts, roles, profiles, permission sets,



and security settingsCustomise objects, fields, page layouts, workflows, process builder flows, and validation rulesTroubleshoot system issues, perform regular audits of Data, and manage Salesforce releases and updatesIntegrate third-party tools (payment gateways, email platforms, tally, WhatsApp’s, event tools) with Salesforce2. Donor Database ManagementEnsure the integrity, accuracy, and completeness of all donor recordsDeduplicate records and establish data entry standards and governance protocolsImport, export, and migrate data toolsBuild and maintain donor segments for targeted outreach campaignsManage donor processing workflows, acknowledgement triggers, and pledge tracking3. Donor Journey SupportMap and configure automated donor journeys in Salesforce (welcome series, retention touchpoints, upgrade asks, lapsed donor reactivation)Work with the PE team to design and implement multi-stage engagement workflowsSet up and manage recurring giving and upgrade pathways within the CRMEnsure timely and accurate reporting on donor lifecycle stages and engagement metrics4. Reporting & AnalyticsBuild and maintain dashboards and reports for the fundraising and leadership teamsTrack KPIs including donor acquisition, retention, upgrade rate, average Donations, and lifetime valueProvide regular data insights to inform fundraising strategy and decision-makingProduce lists and data extracts for campaigns, mailings, and events5. Training & DocumentationTrain fundraising and development staff on CRM best practices and system useCreate and maintain clear documentation of processes, configurations, and data standardsAct as the internal Salesforce champion and first point of contact for CRM-related queriesPerson’s specificationEssentialSalesforce Administrator certification or equivalent hands-on experienceProven experience with Salesforce in a NGO Strong understanding of CRM database management, data hygiene,



and data governanceExperience with Salesforce automation tools: Flow, Process Builder, Workflow RulesProficiency with data tools: Salesforce Data Loader, Excel/Google Sheets for data prepAbility to build reports and dashboards in SalesforceStrong analytical mindset with excellent attention to detailGood communication skills — able to translate technical concepts for non-technical staffDesirableExperience working in the nonprofit, social sector in IndiaFamiliarity with donor journey design and fundraising CRM best practicesKnowledge of email marketing integrations (Mailchimp, HubSpot, or similar)Salesforce Advanced Administrator Experience with payment gateway integrations (Razorpay, CCAvenue, etc.)Understanding of donor data privacy regulations in IndiaEducationWe welcome candidates from diverse educational backgrounds. While a degree in Computer Science or Information Systems is preferred, candidates with qualifications in Data Analytics, Business Administration, Statistics, Mathematics, or related fields, along with relevant skills and experience, are encouraged to apply.Relevant certifications will be considered as formal qualifications.A minimum of 3-5 years of relevant experience in database management, data analytics, reporting, information systems, or a related field is preferred.Competencies & AttributesMission-aligned: Genuine commitment to Sense India’s work with deafblind and disabled personsProactive: Takes initiative, identifies problems before they escalate, and proposes solutionsCollaborative: Works well with fundraising, communications, and over PE teamsOrganised: Manages multiple tasks and priorities in a fast-paced environmentContinuous learner: Keeps up with Salesforce updates and nonprofit CRM trends(This is not an exhaustive list of responsibilities. The job description is subject to change depending on the evolving needs of the organisation). How to apply Interested candidates can send in their CVs at [email protected] with a subject line indicating “Assistant Manager - CRM and Database”. Last date to apply: 21st September 2026.:: Due to expected high number of applications, only candidates with relevant qualifications and experience would be shortlisted and contacted ::

📌 Assistant Manager- Crm & Database (Bengaluru)
🏢 Sense International India
📍 Bengaluru