Project Coordinator? Location: Ghāziābād, Uttar Pradesh, India? Industry: Education? Work Setting: HybridAre you an organized project coordinator with experience supporting ERP environments, managing Jira projects, tracking SLAs, and maintaining high-quality documentation?We are seeking a Project Coordinator & Document Controller to support Finance ERP operations and project delivery by ensuring effective coordination of project activities, issue management, reporting, and documentation governance. This role serves as the operational bridge between business users, project managers, functional teams, and technology vendors while maintaining solid control over project execution, support processes, and knowledge management.The ideal candidate combines expertise in ERP support, Jira administration, project coordination, SLA management, reporting, document control, and stakeholder communication with exceptional organizational skills and attention to detail.Key ResponsibilitiesERP Operations & Project CoordinationSupport daily operational and administrative activities across the Finance ERP ecosystem.Assist with ERP implementation, enhancement, and support projects.Coordinate project activities, timelines, and deliverables.Ensure project tasks progress according to established schedules.Support ERP module deployments and business process initiatives.Jira Administration & Project TrackingCreate and maintain project boards, workflows, and dashboards in Jira.Configure project structures, task hierarchies, and tracking mechanisms.Log, classify, assign, and monitor:TasksUser StoriesChange RequestsDefectsProject DeliverablesMilestonesTrack project status and communicate progress to stakeholders.Support project governance and accountability processes.Stakeholder CoordinationAct as a liaison between:Business UsersFinance TeamsFunctional LeadsERP ConsultantsTechnical VendorsProject ManagersFacilitate communication across teams.Coordinate requests, escalations, and project dependencies.Ensure alignment between business objectives and delivery activities.Project AdministrationSupport project planning and execution activities.Monitor dependencies, risks, and action items.Coordinate meetings, follow-ups, and progress reviews.Assist with rollout planning and implementation activities.Maintain project schedules and status updates.Support & Incident ManagementTicket ManagementManage support requests through systems such as:JiraServiceNowFreshdeskSimilar Ticketing PlatformsLog, categorize, prioritize, assign,



and track incidents.Ensure issues are processed according to defined procedures.Monitor ticket progress through resolution.SLA Monitoring & ComplianceTrack compliance with Service Level Agreements (SLAs).Monitor:Response TimesResolution TimesEscalation TimelinesBacklog TrendsIdentify tickets at risk of SLA breaches.Escalate unresolved issues appropriately.Help improve support performance and customer satisfaction.Issue Escalation & Resolution SupportCoordinate issue resolution efforts.Escalate bottlenecks to consultants, vendors, and support teams.Track actions until closure.Maintain visibility of critical issues.Support continuous service improvement initiatives.Reporting & AnalyticsOperational ReportingPrepare weekly and monthly reports including:Support MetricsOpen vs. Closed TicketsSLA Compliance RatesResponse Time AnalysisResolution PerformanceEscalation TrackingProject MetricsTask Completion StatusMilestone ProgressBurn-Down TrackingProject Health IndicatorsChange Request StatusSystem MetricsSystem AvailabilityUser Support TrendsRecurring IssuesOperational Performance IndicatorsData Analysis & InsightsAnalyze ticket volumes and support trends.Identify recurring user challenges.Recommend:Process ImprovementsTraining OpportunitiesSystem EnhancementsSupport data-driven operational decisions.Improve ERP support effectiveness.Document Control & Knowledge ManagementDocument GovernanceServe as the primary Document Controller for ERP programs and operational activities.ResponsibilitiesMaintain strict version control.Enforce document naming standards.Manage document repositories.Ensure document accuracy and accessibility.Support audit readiness and compliance requirements.Documentation DevelopmentCreate and maintain:Operational DocumentationStandard Operating Procedures (SOPs)User ManualsProcess GuidesFunctional DocumentationProject DocumentationBusiness Requirement Documents (BRDs)Functional Requirement Specifications (FRSs)Sign-Off DocumentsChange LogsCutover PlansPeriod-End Close ProceduresProcess DocumentationWorkflow DiagramsProcess MapsTraining MaterialsKnowledge ArticlesRepository AdministrationMaintain centralized repositories utilizing tools such as:SharePointConfluenceMicrosoft Office 365Document Management SystemsEnsure stakeholders have access to current and approved documentation.ERP & Systems SupportERP Ecosystem SupportSupport operational processes across ERP platforms such as:SAPOracle ERPMicrosoft DynamicsUnit4Similar Enterprise ERP PlatformsAssist with:User Access CoordinationTesting ActivitiesFunctional SupportDocumentation UpdatesProcess GovernanceTesting CoordinationOrganize and support functional testing sessions.Coordinate user testing activities.Track test results and defects.Ensure testing documentation is complete.Support deployment readiness activities.QualificationsEducationPreferredBachelor's Degree in:Information TechnologyBusiness AdministrationInformation SystemsProject ManagementRelated DisciplineExperienceRequired2-5 years of experience in:Project CoordinationERP SupportTechnical DocumentationIT OperationsPMO SupportExperience coordinating cross-functional initiatives.Experience supporting enterprise applications and ERP environments.Technical SkillsProject & Work ManagementRequiredJira AdministrationProject BoardsWorkflow ConfigurationTask TrackingProject ReportingPreferredAgile MethodologiesWaterfall Project DeliveryTicketing & Service ManagementRequiredTicket Lifecycle ManagementSLA MonitoringIncident TrackingEscalation ManagementPlatformsJiraServiceNowFreshdeskERP KnowledgeExperience supporting:SAPOracleUnit4Microsoft DynamicsEnterprise Finance SystemsReporting & AnalyticsRequiredAdvanced Microsoft ExcelPivot TablesDashboardsKPI ReportingOperational Metrics AnalysisDocumentation & Knowledge ManagementRequiredSOP WritingProcess DocumentationVersion ControlTechnical DocumentationToolsSharePointConfluenceMicrosoft Office SuitePreferred KnowledgeGovernance & Best PracticesITIL FrameworkIncident ManagementProblem ManagementChange ManagementService Delivery ProcessesProject MethodologiesAgileScrumWaterfallProfessional CompetenciesOrganization & PlanningAttention to DetailDocumentation ExcellenceStakeholder ManagementCommunication SkillsProblem SolvingPrioritizationMulti-TaskingCoordinationAccountabilityCore CompetenciesProject CoordinationERP SupportJiraSLA ManagementIncident ManagementService DeliveryTechnical DocumentationDocument ControlSharePointConfluenceBusiness RequirementsSOP DevelopmentChange ManagementReporting & AnalyticsExcelFinance ERP OperationsPMO SupportKnowledge Management

📌 Project Coordinator (Ghaziabad)
🏢 SoTalent
📍 Ghaziabad