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SeniorAdministrator - NetApp FAS, EMC Isilion

Sri Lanka

Job Description

SeniorAdministrator - NetApp FAS, EMC Isilion

Colombo, Western

Job Summary

The Senior Support Administrator plays a critical role in enhancing customer satisfaction by providing advanced technical support and operational excellence. This position involves troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to ensure optimal performance of storage technologies. The role is pivotal in maintaining high service quality and operational security while fostering a collaborative environment.

Key Responsibilities

1. Provide Advanced Technical Support For Emc Isilon By Diagnosing Complex Incidents, Performing Root Cause Analysis, And Implementing Solutions To Resolve Technical And Security Issues Effectively.
2. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets Within Agreed Slas.
3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes.
4. Mentor And Coach Junior Analysts, Fostering Their Development And Enhancing The Overall Capability Of The Support Team.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Addressing Reopened Cases Promptly.

Skill Requirements

1. Advanced Proficiency In Emc Isilon, Netapp File Storage, And Ibm Spectrum Scale.
2. Robust Analytical And Troubleshooting Skills With A Focus On Root Cause Analysis.
3. Familiarity With Regulatory Requirements And Quality Standards In It Support.
4. Excellent Communication Skills To Interact Effectively With Customers And Team Members.





Other Requirements

1. Optional But Valuable Certifications: Emc Isilon Administration, Netapp Certified Data Administrator, Ibm Spectrum Scale Fundamentals

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 SeniorAdministrator - NetApp FAS, EMC Isilion (India)
🏢 HCLTech
📍 India