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SME - ServiceNow,JavaScript

United Kingdom

Job Description

SME - ServiceNow,JavaScript

City Of London, England

Job Summary

Now Assist / AI Agent Developer Role Summary The AI Agent Developer will design, develop, and configure AI-driven workflows within ServiceNow using Now Assist, AI Agent Studio, prompt engineering, and workflow automation capabilities. The role will focus on delivering productivity improvements through intelligent automation while ensuring governance and regulatory compliance. Experience Minimum 5+ years of ServiceNow development experience Minimum 2+ years working with ServiceNow AI/Now Assist capabilities Experience delivering solutions within regulated European organizations Experience implementing AI governance and responsible AI controls Key Responsibilities Develop AI Agents using ServiceNow AI Agent Studio Configure and optimize Now Assist capabilities Design prompts, skills, and AI workflows Build agentic automation for incidents, requests, knowledge, and service operations Collaborate with architects and business stakeholders to identify AI use cases Ensure AI outputs meet compliance, auditability, and security requirements Support testing, validation, and deployment of AI-enabled solutions Required Skills ServiceNow Development AI Agent Studio Now Assist Prompt Engineering Flow Designer Integration Hub JavaScript, APIs Service Portal / UI Builder Preferred Certifications ServiceNow Certified Application Developer (CAD) ServiceNow AI Certifications ServiceNow CSA ServiceNow Integration Engineer Role Summary The Integration Engineer will design and develop secure, scalable, and compliant integrations between ServiceNow and enterprise systems across regulated environments. Experience Minimum 5+ years ServiceNow integration experience Proven experience working in regulated European organizations Experience integrating cloud, security, IAM, monitoring, HR, and finance platforms Key Responsibilities Design and implement ServiceNow integrations using Integration Hub and REST/SOAP APIs Build event-driven and real-time integrations Develop reusable integration frameworks Create secure data exchange mechanisms aligned to GDPR requirements Support platform migrations and modernization initiatives Troubleshoot complex integration issues and optimize performance Required Skills ServiceNow Integration Hub REST/SOAP APIs MID Server OAuth, SAML, JWT JSON/XML Azure/AWS integration services Data mapping and transformation Preferred Certifications ServiceNow Certified System Administrator IntegrationHub Certification ServiceNow Functional Consultant Role Summary The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes.



Experience Minimum 5+ years ServiceNow functional consulting experience Experience working in regulated European sectors Solid background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities Conduct workshops and requirements gathering sessions Define business processes and solution requirements Produce user stories, process maps, acceptance criteria, and functional specifications Support backlog refinement and prioritization Facilitate UAT planning and execution Ensure process designs align with regulatory and compliance requirements Support change management and stakeholder communications Required Skills Business Analysis Process Design ITIL / ITSM User Story Development UAT Management Process Documentation Preferred Certifications ServiceNow CIS (ITSM/CSM) ITIL v4 CBAP or Agile BA Certification ServiceNow Test Engineer Role Summary The Test Engineer will be responsible for ensuring quality assurance across ServiceNow implementations, AI-enabled workflows, and platform releases. The role will also include validation of AI-generated outcomes and automated testing. Experience Minimum 5+ years ServiceNow testing experience Experience within regulat

Key Responsibilities

- Define end-to-end ServiceNow solution architecture and platform roadmap
- Design scalable ServiceNow platform landscapes, governance models, and integration frameworks
- Lead architecture reviews, design authority boards, and technical governance
- Design AI-driven workflows leveraging Now Assist, AI Agents, and Generative AI capabilities
- Define integration patterns across ServiceNow, cloud platforms, identity providers, monitoring tools, and enterprise applications
- Ensure compliance with GDPR, operational resilience, audit, security, and regulatory requirements
- Mentor development teams and establish architectural standards

Skill Requirements

- ServiceNow Architecture (CSDM, CMDB, ITSM, ITOM, SPM, CSM)
- Enterprise Integration Architecture
- AI/ML and GenAI Architecture
- Service Mapping and Platform Governance
- Cloud Architecture (Azure/AWS/GCP)
- Security and Compliance Frameworks

Other Requirements

- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Master Architect (CMA)
- TOGAF
- ITIL v4

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.



Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 SME - ServiceNow,JavaScript (India)
🏢 HCLTech
📍 India