Our current technical environment:

- Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
- Cloud Architecture: MS Azure
- Frameworks/Others: PL/SQL, RDBMS

What you'll do:

- Understand the implemented solution/products.
- Analyze the issues, identify root cause, and find the permanent solution to any problem.
- Adhere to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and build the knowledge content.
- Provide early visibility and mitigation to technical challenges throughout the journey.
- Confidently represent product and portfolio, including vision, functional and technical roadmaps, within the company and, when necessary, to strategic customers.
- Be one of the key stakeholders during the Solution design phase and understand the scope for the specific solution/process flow for the designated customer.
- Collaborate with Solution/Technical Architect(s) to stabilize the system.
- Enhance/Change the design based on new business requirements from the customer.
- Serve as the single point of contact for all customer requests for the designated solution.
- Manage/Support new roll outs/deployments and handle change requests/enhancements.
- Improve various KPIs for the customer.

What we are looking for:

- Bachelor's degree; minimum 3 to 5 years of experience in Product Support / Implementation support.




- Skill set and availability requirements as per the organization's needs.
- Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers.
- Solid analytical/problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals are required.
- Deep understanding of customer business and processes.
- Experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex.
- Knowledge of performance tuning techniques is an added advantage.
- Understanding and experience with the technical requirements for the product line assigned.
- Understanding of various technical platforms and infrastructures.
- Understanding of Blue Yonder's product suite to convey relationships and touchpoints to the customer.
- Work with appropriate parties to ensure issues are resolved.

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours?

Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Locations

- IND - Coimbatore (708)

📌 Technical Consultant Int- SCPO/ESP (India)
🏢 Blue Yonder
📍 India