Roles & Responsibilities

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- Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.
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- Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.
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- Provide onsite support and assist other APAC offices, including travel when required.
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- Support AV, conference-room and telephony systems.
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- Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues.
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- Handle user onboarding, transfers and offboarding, including device and access setup.
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- Manage tickets and incidents within defined SLAs, following ITIL processes.
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- Coordinate with infrastructure, security and external vendors to resolve issues.
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- Maintain documentation and deliver a consistently high-quality user experience.
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- Be versatile to provide support outside core working hours when required.
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nRequired Qualifications

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- Mandatory:



Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.
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- Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.
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- Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.
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- Experience supporting VPN, MFA, remote access and basic network troubleshooting.
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- Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestron knowledge is desirable.
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- Strong customer service, communication, troubleshooting and problem-solving skills.
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- Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management.
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- ITIL certification and Microsoft certifications are desirable.
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- Private Equity/Financial Services experience is an advantage but not mandatory.
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📌 Senior VIP Desktop Support Engineer (Mumbai)
🏢 Atyeti
📍 Mumbai