Job DescriptionWe are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage.

NKey Responsibilities:

N

n
- Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
N
- Drive customer onboarding, adoption, and value realization through structured engagement plans
N
- Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
N
- Build and maintain strong relationships with key stakeholders, including C-level executives
N
- Monitor customer healthmetrics, identify risks, and proactively mitigate churn
N
- Lead renewal planning and forecasting, ensuring high retention rates
N
- Identify and drive upsell and cross-sell opportunities to support revenue growth
N
- Collaborate with Sales,Product, Support, and Professional Services teams for seamless customer experience
N
- Act as the voice of thecustomer, providing feedback to influence product enhancements
N
- Drive customer satisfaction initiatives,



including NPS and feedback programs
N

nRequired Skills & Qualifications:

N

n
- 5–10 years of experience in Customer Success / Account Management / SaaS roles
N
- Strong experience in managing enterprise accounts and ARR portfolios
N
- Proven ability in customer retention, expansion, and relationship management
N
- Experience in conducting EBRs and strategic account planning
N
- Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms
N
- Solid analytical skills with ability to interpret customer data and insights
N
- Excellent communicationand stakeholder management skills
N

nPreferred Qualifications:

N

n
- Experience working with iPaaS, Integration Platforms, or SaaS products
N
- Exposure to Supply Chain / Logistics / EDI / B2B Integration domain
N
- Experience handling global customers and cross-functional teams
N

nKey Competencies:

N

n
- Customer-centric mindset
N
- Strategic thinking and problem-solving
N
- Strong negotiation and influencing skills
N
- Ability to manage multiple accounts and priorities
N

nPlease write to [email protected] to get connected!

📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru