We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the "Cookie Preferences" and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie Preferences
Reject All Cookies Accept All Cookies
Administrator (Support & Operations)
India
Job Description
Administrator (Support & Operations)
Noida, Uttar Pradesh
Job Summary
This is a tier 1.5 network support role. That means engineer receives fault notification, determines the issue and actions by engaging relevant party or support group. A key-component of this role is pro-active management of, and customer communication around, progress until fault-resolution is achieved. Learns ATT company's procedures and those of our global customers and suppliers
Key Responsibilities
Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers
Skill Requirements
echnical Skills Profile Background in maintenance within the Network infrastructure Good understanding of OSI layer and TCP/IP networking Model Good understanding and hands-on experience on network components, Switches and Routers Good Understanding of BGP, OSPF & EIGRP Understanding of Vlan, ARP, SNMP, DHCP, DNS, FTP, TELNET Valuable knowledge of IPv4, IPv6 Good knowledge of WAN solution protocols ETHERNET Basic knowledge of Multi-Protocol Label Switching (MPLS)
Other Requirements
Soft Skills Profile Must be able to communicate effectively with the team,
corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer's problems and escalate further to tier 2 as per agreed service level agreements, or to other 3rd party as necessary Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Good working knowledge of English language
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies Provider Description Enabled
Vimeo
Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.
Consent to cookies from provider Vimeo
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Consent to cookies from provider YouTube
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies Provider Description Enabled
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Consent to cookies from provider GoogleAnalytics
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.
Consent to cookies from provider GoogleTagManager
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
📌 Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India